Assistant Branch Manager - Braintree- Granite St

Eastern Bank•Braintree, MA

7d•$28 - $35

About The Position

The Assistant Branch Manager supports the Branch Manager in selling bank products and services, delivering superior customer service, and managing daily branch operations. The role helps lead and develop the team to achieve individual and branch results. Under general direction, the incumbent balances policies and procedures when making decisions that benefit both the bank and customers, and seeks guidance when policies are unclear or situations are unfamiliar.

Requirements

Strong problem-resolution skills.
Basic business acumen and professionalism.
Ability to communicate information and ideas clearly and exchange accurate information.
Ability to build relationships and strong alliances across the organization.
Ability to quickly learn and retain knowledge of the bank’s products and services and build on that knowledge as a member of the division’s management team.
Ability to develop an understanding of banking business fundamentals, including how banks make money and what makes a product profitable.
High school diploma or equivalent.
1–2 years of supervisory experience required; retail banking environment experience strongly preferred.
A history of solid sales and service success.
Ability to transport items weighing 15 pounds or more.

Nice To Haves

2–4 years of retail banking experience preferred.

Responsibilities

Assist with the daily management of a banking office under the general direction of the Branch Manager.
Achieve personal sales goals and guide platform staff sales activities toward branch goals; coach sales staff through sales and service coaching sessions.
Use knowledge of the retail incentive plan and business loans to coach staff toward success.
Manage daily branch operations, including overdraft management, vault management, branch schedules, and opening and closing the office.
Ensure the branch adheres to audit and compliance requirements.
Manage customer service levels in accordance with established guidelines.
Act as manager on duty when the Branch Manager is away.
Apply policy to routine management matters in the Branch Manager’s absence.
Prepare and deliver subordinate performance appraisals as directed by the Branch Manager.
Gain and maintain a full understanding of the teller function.