Citizens Asst Branch Manager

Citizens Bank • Agawam, MA

7d • $30 - $37

About The Position

At Citizens, the Assistant Branch Manager (ABM) builds customer relationships and delivers exceptional customer experiences while advancing business goals to acquire, retain, and grow customers. The ABM collaborates with and reports to the Branch Manager to oversee daily activities across multiple branch locations, support operational excellence, and improve customer and colleague experiences. The role combines individual contribution with coaching, inspiring colleagues to achieve individual and collective sales goals through solutions aligned with customer needs.

The ABM promotes Citizens’ mobile and online banking platforms, supervises branch operations when the Branch Manager is absent, and implements consistent business processes. The role translates business priorities into actionable goals, supports colleagues in executing strategies, and applies financial acumen and key business drivers to guide decisions and improve branch outcomes. As a visible brand ambassador, the ABM engages with the local community to establish new customer relationships and strengthen existing ones.

Requirements

• High school diploma or equivalent.
• At least 2 years of sales experience in a retail or branch banking environment.
• Proven ability to coach and develop others to drive sales results and operational excellence in a high-volume branch environment.
• Record of delivering exceptional customer experiences, validated through customer satisfaction surveys.
• Strong financial, risk, and business acumen, including experience interpreting reports to drive productivity.
• Strong organizational skills, including ability to manage multiple responsibilities, prioritize, and delegate while delivering results.
• Strong interpersonal skills, including the ability to build a customer base by approaching customers and establishing dialogue.
• Active role through partnerships with community and civic organizations.
• Ability to travel as needed to required trainings and/or other branch locations.
• Must meet SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.

Nice To Haves

• Associate’s or bachelor’s degree.

Responsibilities

• Support the Branch Manager in overseeing daily activities across multiple branch locations.
• Help ensure operational excellence and enhance customer and colleague experiences.
• Coach and develop colleagues to achieve individual and collective sales goals and operational excellence.
• Deliver solutions aligned with customer needs and business results.
• Promote mobile and online banking platforms and help customers use them.
• Supervise branch operations in the Branch Manager’s absence.
• Implement consistent business processes to deliver exceptional customer experiences.
• Translate business priorities into actionable goals and help colleagues execute strategies.
• Use financial understanding and key business drivers to support sound decision-making and branch results.
• Engage with local community and civic organizations to develop new customer relationships and deepen existing ones.
• Travel as needed to required trainings and/or other branch locations.

Benefits

• Competitive pay and opportunity to earn additional incentive earnings, if applicable.
• Comprehensive medical, dental, and vision coverage.
• Retirement benefits.
• Maternity and paternity leave.
• Flexible work arrangements.
• Education reimbursement.
• Wellness programs.
• Paid time off policy that exceeds applicable mandatory paid sick or paid time-away policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED