Citizens Branch Manager

Citizens•Chalfont, PA

About The Position

At Citizens, the Branch Manager leads the team in exceeding customer expectations and building lasting relationships that support customer loyalty and business growth. The role oversees branch performance and sales growth while promoting an outstanding colleague and customer experience through inspirational leadership, collaboration, and sound operational practices. The Branch Manager coaches colleagues to achieve individual and branch-wide performance and sales goals, provides solutions that address customer needs, and demonstrates the value of products and services. The role promotes mobile and online banking, develops colleagues and a diverse talent pipeline, and implements coaching plans that support performance and growth. The Branch Manager communicates business priorities, owns branch execution and outcomes, and uses financial acumen and strategic insight to guide decisions. The position directs colleague and sales activities to meet or exceed targets and serves as a visible brand ambassador by engaging with the local community to build and deepen customer relationships.

Requirements

High school diploma or equivalent.
Leadership experience, with demonstrated ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
Four years of sales management experience in a retail or branch banking environment.
Successful record of managing objectives, meeting sales and branch goals and deadlines in a profit-and-loss environment.
Ability to drive an exceptional customer experience validated through customer satisfaction surveys.
Ability to maintain strong partnerships with community and civic organizations.
Must meet and comply with SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

Associate’s or bachelor’s degree.
Retail banking experience.
Talent sourcing and assessment experience.

Responsibilities

Lead branch performance, sales growth, and customer and colleague experience.
Build and sustain a customer-centric culture through inspirational leadership, collaboration, and sound operational practices.
Coach colleagues to achieve individual and collective performance and sales goals.
Identify and provide innovative solutions that meet customer needs and deliver product and service value.
Promote mobile and online banking platforms to customers.
Develop colleagues and build a diverse talent pipeline to meet evolving business needs.
Implement coaching plans that support personal and branch-wide goals.
Communicate business priorities to colleagues and empower them to execute.
Own branch execution and outcomes, using financial acumen and strategic insight to guide decisions.
Direct colleague and sales activities to meet or exceed targets.
Connect with the local community to cultivate new customer relationships and deepen existing ones.
Maintain partnerships with community and civic organizations.