Citizens Branch Manager
About The Position
At Citizens, the Branch Manager builds lasting customer relationships and delivers exceptional customer experiences while advancing the branch’s goals to acquire, retain, and grow business. The manager leads branch performance and sales growth, supports strong colleague and customer experiences, and creates a customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices. The Branch Manager coaches colleagues toward individual and collective performance and sales goals, offering solutions that meet customer needs and communicate product and service value. The role promotes mobile and online banking, develops colleagues and a diverse talent pipeline, and implements coaching plans that support continuous learning and personal and branch-wide goals. The manager communicates priorities, uses financial acumen and strategic insight to guide decisions, and directs colleague and sales activities to achieve or exceed targets. As a visible brand ambassador, the manager engages with the local community to build new customer relationships and deepen existing ones.
Requirements
- High school diploma or equivalent.
- Leadership experience, with a proven ability to coach and develop colleagues to drive sales excellence, world-class customer service, and operational integrity in a high-volume branch environment.
- Four years of sales management experience in a retail or branch banking environment.
- Successful record of managing objectives, sales goals, deadlines, and branch goals in a profit-and-loss environment.
- Ability to drive an exceptional customer experience validated through customer satisfaction surveys.
- Ability to maintain strong partnerships with community and civic organizations.
- Must meet SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.
Nice To Haves
- Associate’s or bachelor’s degree.
- Retail banking experience.
- Talent sourcing and assessment.
Responsibilities
- Lead branch performance and sales growth while delivering an outstanding customer and colleague experience.
- Build a customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices.
- Coach colleagues to achieve individual and collective performance and sales goals using solutions that address customer needs.
- Promote mobile and online banking platforms to customers in a digital-first environment.
- Build a diverse talent pipeline and develop colleagues to meet evolving business needs.
- Implement coaching plans that support continuous learning and personal and branch-wide goals.
- Communicate business priorities to colleagues and direct colleague and sales activities to meet or exceed targets.
- Use financial acumen and strategic insight to guide decisions and own branch execution and outcomes.
- Engage with local community organizations to cultivate new customer relationships and deepen existing ones.
Benefits
- Competitive pay
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Maternity and paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs
- Paid time off exceeding applicable mandatory paid sick or paid time-away policies
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
