Citizens Branch Manager
About The Position
The Branch Manager leads branch performance, sales growth, and colleague and customer experience. The role builds a customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices. The manager coaches the team to achieve individual and collective sales and performance goals by identifying customer needs and delivering relevant product and service value. The Branch Manager promotes mobile and online banking, develops colleagues and a diverse talent pipeline, and implements coaching plans to support individual growth and branch-wide results. The role communicates business priorities, applies financial acumen and strategic insight to guide decisions, and owns branch execution and outcomes. As a visible brand ambassador, the manager engages with the local community to establish new customer relationships and strengthen existing ones.
Requirements
- High school diploma or equivalent.
- Leadership experience, including the ability to coach and develop colleagues to drive sales excellence, world-class customer service, and operational integrity in a high-volume branch environment.
- Four years of sales management experience in a retail or branch banking environment.
- A record of managing objectives to meet sales goals, deadlines, and branch goals in a profit-and-loss environment.
- Ability to drive an exceptional customer experience validated through customer satisfaction surveys.
- Ability to maintain strong partnerships with community and civic organizations.
- Must meet SAFE Act requirements, including successfully completing required background checks and obtaining a unique identifier from the NMLS.
Nice To Haves
- Associate’s or bachelor’s degree.
- Retail banking experience.
- Talent sourcing and assessment experience.
Responsibilities
- Lead branch performance, sales growth, and colleague and customer experience.
- Build and sustain a customer-centric culture through leadership, collaboration, and sound operational practices.
- Coach colleagues to meet individual and collective performance and sales goals and deliver exceptional customer service.
- Promote mobile and online banking platforms to customers.
- Develop colleagues and a diverse talent pipeline, and implement coaching plans that support performance and growth.
- Communicate business priorities to colleagues and direct colleague and sales activities to achieve branch targets.
- Use financial acumen and strategic insight to guide decisions and own branch execution and outcomes.
- Engage with community and civic organizations to cultivate new customer relationships and deepen existing ones.
Benefits
- Competitive pay.
- Comprehensive medical coverage.
- Dental coverage.
- Vision coverage.
- Retirement benefits.
- Maternity and paternity leave.
- Flexible work arrangements.
- Education reimbursement.
- Wellness programs.
- Paid time off policy exceeding applicable mandatory paid sick or paid time-away policies.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
