Citizens Branch Manager

Citizens Financial Group • Newton Centre, MA

2d

About The Position

At Citizens, the Branch Manager (BM) builds customer relationships and delivers exceptional customer experiences while advancing goals to acquire, retain, and grow business. The BM leads branch performance, sales growth, and colleague and customer experience by using inspirational leadership, collaborative partnerships, and sound operational practices to foster a customer-centric culture.

The BM leads and coaches colleagues to achieve individual and collective performance and sales goals through solutions that address customer needs. The role promotes mobile and online banking, develops colleagues and a diverse talent pipeline, and uses coaching plans to support performance and growth. The BM communicates business priorities, applies financial acumen and strategic insight to guide decisions, and directs colleague and sales activities to meet and exceed targets. As a visible brand ambassador, the BM engages with the local community to build new customer relationships and strengthen existing ones.

Requirements

• High school diploma or equivalent.
• Leadership experience with the ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
• Four years of sales management experience in a retail or branch banking environment.
• A successful record of managing objectives, sales goals, deadlines, and branch goals in a profit-and-loss environment.
• Ability to deliver an exceptional customer experience, validated through customer satisfaction surveys.
• Ability to maintain strong partnerships with community and civic organizations.
• Must meet SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

• Associate’s or Bachelor’s degree.
• Retail banking experience.
• Talent sourcing and assessment experience.

Responsibilities

• Lead branch performance, sales growth, and colleague and customer experience.
• Build a strong customer-centric culture through inspirational leadership, collaboration, and sound operational practices.
• Coach and develop colleagues to achieve individual and collective performance and sales goals.
• Offer innovative solutions that address customer needs and demonstrate product and service value.
• Promote the accessibility of mobile and online banking platforms to customers.
• Build a diverse talent pipeline and develop colleagues to meet evolving business needs.
• Create and implement coaching plans that support colleague growth and achievement of personal and branch-wide goals.
• Communicate business priorities clearly to empower colleagues to execute with confidence.
• Oversee branch execution and outcomes, applying financial acumen and strategic insight to decision-making.
• Direct colleague and sales activities to meet and exceed key targets.
• Represent Citizens in the local community, building new customer relationships and deepening existing ones.

Benefits

• Competitive pay.
• Comprehensive medical, dental, and vision coverage.
• Retirement benefits.
• Maternity and paternity leave.
• Flexible work arrangements.
• Education reimbursement.
• Wellness programs.
• Paid time off that exceeds applicable mandatory paid sick or paid time-away policies in U.S. jurisdictions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED