Citizens Branch Manager
About The Position
The Branch Manager leads branch performance, sales growth, and colleague and customer experience. The role establishes a customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices, while coaching colleagues to meet individual and team performance and sales goals with solutions that address customer needs. The Branch Manager promotes digital banking by demonstrating mobile and online banking platforms, builds a diverse talent pipeline, and develops colleagues to meet evolving business needs. The role communicates business priorities, owns branch execution and outcomes, and uses financial acumen and strategic insight to guide decisions and achieve results. It also directs colleague and sales activities to meet or exceed targets and represents the organization in the local community to build and deepen customer relationships.
Requirements
- High school diploma or equivalent.
- Leadership experience with demonstrated ability to coach and develop colleagues, drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
- At least 4 years of sales management experience in a retail or branch banking environment.
- Successful record managing objectives, meeting sales goals and deadlines, and achieving branch goals in a profit-and-loss environment.
- Ability to drive an exceptional customer experience validated through customer satisfaction surveys.
- Ability to maintain strong partnerships with community and civic organizations.
- Must meet SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.
Nice To Haves
- Associate’s or Bachelor’s degree.
- Retail banking experience.
- Talent sourcing and assessment experience.
Responsibilities
- Lead branch performance, sales growth, and colleague and customer experience.
- Build and sustain a strong customer-centric culture through leadership, collaboration, and sound operational practices.
- Coach colleagues to achieve individual and collective performance and sales goals with solutions that address customer needs.
- Demonstrate mobile and online banking platforms to customers in a digital-first environment.
- Build a diverse talent pipeline and develop colleagues to meet evolving business needs.
- Implement coaching plans that support personal and branch-wide goals.
- Communicate business priorities to colleagues and empower them to execute confidently.
- Own branch execution and outcomes, using financial acumen and strategic insight to guide decisions.
- Direct colleague and sales activities to meet or exceed key targets.
- Connect with the local community to cultivate new customer relationships and deepen existing ones.
Benefits
- Competitive pay.
- Comprehensive medical coverage.
- Dental coverage.
- Vision coverage.
- Retirement benefits.
- Maternity and paternity leave.
- Flexible work arrangements.
- Education reimbursement.
- Wellness programs.
- Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
