Citizens Branch Manager

Citizens Financial Group•Rochester, NH

About The Position

At Citizens, the Branch Manager builds customer relationships and delivers exceptional experiences while advancing business goals to acquire, retain, and grow customers. The Branch Manager leads branch performance, sales growth, and colleague and customer experience by providing inspirational leadership, building collaborative partnerships, and maintaining sound operational practices. The role creates and sustains a customer-centric culture and coaches colleagues to achieve individual and collective performance and sales goals through solutions that address customer needs and demonstrate product and service value. The Branch Manager operates in a digital-first environment, demonstrating mobile and online banking accessibility to customers. The role builds a diverse talent pipeline, develops colleagues for evolving business needs, and supports their performance and growth through continuous learning and coaching plans. The Branch Manager communicates business priorities clearly to energize colleagues and guide confident execution. As the owner of branch execution and outcomes, the role combines financial acumen and strategic insight to direct colleague and sales activities and meet or exceed key targets. The Branch Manager also represents the brand in the local community, cultivating new customer relationships and deepening existing ones.

Requirements

High school diploma or equivalent.
Leadership experience with a proven ability to coach and develop colleagues, drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
Four years of sales management experience in a retail or branch banking environment.
Successful record of managing objectives, meeting sales goals and deadlines, and achieving branch goals in a profit-and-loss environment.
Ability to deliver exceptional customer experiences, validated through customer satisfaction surveys.
Must meet SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

Associate's or bachelor's degree.
Retail banking experience.
Talent sourcing and assessment experience.

Responsibilities

Lead branch performance, sales growth, and colleague and customer experience.
Coach and develop colleagues to achieve individual and collective performance and sales goals.
Provide solutions that address customer needs and demonstrate the value of products and services.
Demonstrate mobile and online banking platforms to customers in a digital-first environment.
Build a diverse talent pipeline and develop colleagues to meet evolving business needs.
Create coaching plans that support colleague learning, performance, and growth.
Communicate business priorities to colleagues and guide confident execution.
Own branch execution and outcomes, using financial acumen and strategic insights to guide decisions.
Direct colleague and sales activities to meet or exceed key targets.
Build community connections and cultivate new and strengthen existing customer relationships.
Maintain strong partnerships with community and civic organizations.