Citizens Branch Manager

Citizens Financial Group•Norristown, PA

About The Position

At Citizens, the Branch Manager (BM) builds customer relationships and delivers exceptional experiences while advancing business goals to acquire, retain, and grow customers. The BM leads branch performance and sales growth and creates a strong customer-centric culture through inspirational leadership, collaborative partnerships, and sound operational practices. The BM coaches the team to achieve individual and branch-wide performance and sales goals by providing innovative solutions that address customer needs and demonstrate product and service value. The role promotes mobile and online banking in a digital-first environment, develops colleagues and a diverse talent pipeline, and implements coaching plans that support performance and growth. The BM communicates business priorities clearly, uses financial acumen and strategic insight to guide decisions, and directs colleague and sales activities to achieve or exceed targets. As a visible brand ambassador, the BM engages with the local community to build new customer relationships and deepen existing ones.

Requirements

High school diploma or equivalent.
Leadership experience with a proven ability to coach and develop colleagues to drive sales excellence, deliver world-class customer service, and maintain operational integrity in a high-volume branch environment.
Four years of sales management experience in a retail or branch banking environment.
A successful record of managing objectives, sales goals, deadlines, and branch goals in a profit-and-loss environment.
Ability to deliver an exceptional customer experience validated through customer satisfaction surveys.
Ability to maintain strong partnerships with community and civic organizations.
Must meet all SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.

Nice To Haves

Associate’s or bachelor’s degree.
Retail banking experience.
Talent sourcing and assessment experience.

Responsibilities

Lead branch performance and sales growth while delivering an outstanding colleague and customer experience.
Coach and develop colleagues to achieve individual and collective performance and sales goals.
Provide solutions that address customer needs and communicate the value of products and services.
Promote the accessibility of mobile and online banking platforms to customers.
Build a diverse talent pipeline and develop colleagues to meet evolving business needs.
Implement coaching plans that support personal and branch-wide goals.
Communicate business priorities to colleagues in a way that enables confident execution.
Own branch execution and outcomes, using financial acumen and strategic insight to guide decisions.
Direct colleague and sales activities to meet or exceed key targets.
Build and maintain partnerships with community and civic organizations and engage locally to develop customer relationships.