Citizens Asst Branch Manager
About The Position
At Citizens, the Assistant Branch Manager (ABM) helps build lasting customer relationships and deliver exceptional customer experiences while supporting business growth. The ABM collaborates with the Branch Manager to oversee daily activities across multiple branch locations, maintain operational excellence, and enhance the experience of customers and colleagues. The role combines individual contribution with coaching and leadership to help the team meet sales goals by offering solutions suited to customers’ needs. In a digital-first environment, the ABM demonstrates Citizens’ mobile and online banking services and helps customers navigate their financial needs. The ABM supervises branch operations when the Branch Manager is absent, implements consistent business processes, translates business priorities into actionable goals, and uses financial and business insights to guide decisions. The role also serves as a visible brand ambassador, building community connections and developing new and existing customer relationships.
Requirements
- High school diploma or equivalent.
- At least 2 years of sales experience in a retail or branch banking environment.
- Ability to coach and develop others to drive sales results and operational excellence in a high-volume branch environment.
- A successful record of delivering exceptional customer experiences, validated through customer satisfaction surveys.
- Strong financial, risk, and business acumen, including experience interpreting reports to drive productivity.
- Strong organizational skills, including the ability to manage multiple responsibilities, prioritize, delegate, and deliver results.
- Strong interpersonal skills, including the ability to build a customer base by approaching customers and establishing dialogue.
- Ability to maintain an active role through partnerships with community and civic organizations.
- Ability to travel, as needed, to required trainings and/or other branch locations.
- Meet and comply with SAFE Act requirements, including successful completion of pre-employment screening checks and obtaining a unique identifier from the NMLS.
Nice To Haves
- Associate’s or Bachelor’s degree.
Responsibilities
- Collaborate with the Branch Manager to oversee and support daily activities at multiple branch locations.
- Contribute individually and coach colleagues to achieve individual and team sales goals.
- Deliver customer-focused solutions that support business results and long-term relationships.
- Demonstrate mobile and online banking platforms and help customers use them.
- Supervise branch operations in the Branch Manager’s absence.
- Implement consistent business processes that support exceptional customer experiences.
- Translate business priorities into actionable goals and help colleagues execute strategies.
- Use financial acumen and business drivers to guide sound decision-making and improve branch outcomes.
- Build community relationships as a brand ambassador and develop new and existing customer relationships.
- Travel as needed to required trainings and/or other branch locations.
Benefits
- Competitive pay
- Comprehensive medical coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Maternity and paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs
- Paid time off policy that exceeds mandatory paid sick or paid time-away policies in every local and state jurisdiction in the United States
- Opportunity to earn additional incentive earnings, if applicable
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
