Assistant Branch Manager

Mariner Finance • Green Bay, WI

8d • Onsite

About The Position

Mariner Finance is hiring an Assistant Branch Manager to support branch operations and customer service. The role processes credit loan applications, recommends lending solutions based on customer needs, and presents available sales products. The Assistant Branch Manager helps achieve individual and branch goals, maintains compliance, assists with reporting, and supports daily operations when the Branch Manager is absent. The employee must work at the assigned branch location except in a company-determined emergency.

The role is based at a branch office and follows a schedule of Monday, Wednesday, and Thursday from 9:00 AM to 5:00 PM; Tuesday from 9:00 AM to 7:00 PM; and Friday from 9:00 AM to 5:30 PM. Saturday hours are required seasonally and as business needs require. The company may change the schedule to address business needs, and work hours depend on the business hours of the time zone served. Compensation is a base salary of $19.44–$25.27 per hour, with eligibility for a monthly incentive based on individual and company performance.

Requirements

• At least three years of experience in a customer service or sales position, including two years in the Consumer Lending and/or Financial Services industry with consistent demonstrated achievement of assigned KPIs. Supervisory or team lead experience may substitute for industry experience.
• High school diploma or equivalent.
• Reliable transportation.
• Excellent written and verbal communication skills, with the ability to communicate effectively with customers and company personnel.
• Proficiency in Microsoft Office or similar programs and the ability to learn financial services programs.
• Ability to complete essential duties and functions in a timely, accurate manner.
• Demonstrated problem-solving, project leadership, and interpersonal skills in demanding situations, or completion of related coursework or training.
• Must obtain applicable required licenses to sell insurance products offered to customers by the branch.
• Must perform work-related tasks at the assigned branch location, except in the event of an emergency as determined by the company in consultation, as necessary, with applicable regulatory agencies.

Nice To Haves

• Bachelor’s degree in Business, Accounting, Finance, Administration, Economics, or a related discipline; additional applicable years of experience may substitute for a degree.
• Military rank of E-4, W1, O1, or above.
• Bilingual fluency in Spanish and English.
• Applicable required licenses to sell insurance products offered by the branch, held in good standing.

Responsibilities

• Process credit loan applications, present loan solutions based on customer needs, and enthusiastically present available sales products.
• Proactively contact customers with past-due balances to offer possible solutions and resolve delinquency.
• Maintain a cash drawer, process payments, and deliver daily deposits to specified financial institutions as required.
• Meet or exceed individual and branch goals related to sales of company products and services.
• Assist the Branch Manager by preparing reports as needed.
• Maintain compliance in the branch.
• In the Branch Manager’s absence, coordinate functions and daily operational issues through communication with the District Manager.
• Learn applicable Federal, State, and Local consumer laws to ensure compliant actions.
• Perform additional functions as needed based on market demand and branch staffing to provide consistent quality customer service.

Benefits

• Competitive monthly incentive based on individual and company performance.
• Generous benefits package for full-time employees; benefits details are available on the company website.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED