Assistant Branch Manager

CENTRAL BANCOMPANY, INC.•Moberly, MO

About The Position

The Assistant Branch Manager assists the Branch Manager with sales and sales management, customer service, and the day-to-day operations of the facility. The role assumes responsibility for the branch when the Branch Manager is absent. It combines teller and customer service work with supervision of branch operations and sales, while providing Legendary Service to customers and employees. The Assistant Branch Manager leads by example, promotes bank products and services, educates and coaches staff, and helps the facility meet personal and overall sales goals. The position oversees branch operations, including staffing, cash levels, audits, security, compliance, loss prevention, and staff development. It also serves as a resource for staff and a liaison between customers and loan officers on installment lending matters. Tellers, Financial Associates, and Customer Service employees report indirectly to the Assistant Branch Manager with questions or problems.

Requirements

Bachelor’s degree in business or a related field, or an equivalent combination of education and training.
At least 2 years of banking experience and 1 year of management experience are referred to in the qualifications.
Previous sales experience is required.
Advanced knowledge of teller and new account functions, bank regulations, bank policies and procedures, and bank products and services.
Strong attention to detail and ability to work accurately.
Excellent oral and written communication skills and strong customer relations skills.
Ability to work with employees and customers in a cooperative, positive, professional manner.
Good judgment and ability to handle confidential information and analyze information and make decisions quickly and accurately.
Ability to proactively assume additional responsibilities, duties, and projects.
Successful completion of in-house training programs.
Computer skills, including email, printer, copier, and Microsoft Office.
Ability to use an image scanner, cash counting machine, cash dispensing machine, and coin counter.

Responsibilities

Assist the Branch Manager with sales and sales management, customer service levels, and day-to-day facility operations; assume responsibility for the branch in the Manager’s absence.
Maintain knowledge of the bank’s sales, service, and operations.
Act as a teller and customer service representative while supervising operations and sales and providing Legendary Service.
Serve as a positive example and lead for staff; promote bank products and services to customers and educate and guide employees.
Open accounts, provide customers with information, resolve banking concerns, and respond to customer complaints.
Serve as a resource to staff on operational and customer issues, exercising discretion and good judgment.
Communicate daily with direct-report employees and employees in other departments to support efficient and productive operations.
Respond to facility activity based on customer traffic, customer and employee demands, and meetings and classes; keep the Manager informed about facility activities.
Maintain general knowledge of installment lending and act as a liaison between customers and loan officers.
Fill in as a teller when needed, help customers, process transactions, balance a teller drawer, assist tellers with problems and decisions, implement the Teller referral model, and explain policies and procedures.
Open and close all types of customer accounts, sell and refer customers to other departments, and resolve customer complaints.
Manage facility referrals and sales, meet personal monthly sales goals, encourage the facility to meet overall goals, and coach and motivate employees throughout the sales process.
Oversee facility operations, including opening and closing the facility, buying and selling money, maintaining branch cash levels, performing teller cash box audits, monitoring night depository agreements, monitoring security and compliance issues, completing branch audits, and overseeing information security.
Oversee branch staffing, coaching, loss prevention, and development of knowledgeable, well-trained staff.
Promote a team atmosphere and ensure branch operations comply with branch control manual standards.
Understand the role in the event of a robbery and follow proper post-robbery procedures.
Interact with other bank employees to complete customer and employee requests; provide leadership in accuracy, service, sales ability, and efficiency.
Comply with applicable banking regulations, including the Bank Secrecy Act and information security initiatives.
Perform other tasks as directed.