Assistant Branch Manager - Dallas (Preston & Forest)
About The Position
Texans Credit Union is seeking an Assistant Branch Manager for its Forest Lane branch in Dallas, Texas. The role assists the branch manager in managing branch sales, service, and operational functions, and leads and develops the branch team to provide an excellent member experience across branch interactions. The position calls for strong customer service skills, a sales focus, and a can-do attitude. The Assistant Branch Manager helps sustain a sales and service culture, develop a motivated and well-trained team, maintain effective employee relations, and oversee branch performance, compliance, staffing, quality control, and budgeting. The role also serves as the primary manager on duty when the branch manager is absent.
Requirements
- High school diploma or equivalent.
- At least 2 years of sales and service experience in a retail or financial institution environment.
- At least 2 years of supervisory experience in a bank, credit union branch, finance company, or equivalent management experience.
- Successful completion of a drug screen, credit check, and background check.
Responsibilities
- Assist in creating and maintaining a sales and service culture within the branch.
- Help lead and maintain a highly motivated, well-trained team that consistently provides excellent service to members.
- Support effective employee relations within the branch.
- Maintain a strong sense of ownership related to the branch.
- Monitor product penetration and sales metrics to support sound, profitable practices and high service levels.
- Apply and evaluate security and audit policies and procedures and ensure compliance with federal laws and regulations.
- Track and report branch activity, including transactions, teller accuracy, loan volume, teller and loan sales, and new accounts.
- Assist in leading and managing branch sales, including loan applications, processing and closings, opening new accounts, and servicing existing members.
- Ensure the branch team completes required ongoing training.
- Maintain an adequate staffing schedule for efficient branch operations.
- Review member documentation and hold team members accountable to maintain minimum quality-control errors.
- Guide and assist team members with complex problems or member requests.
- Assist in developing and managing the branch budget.
- Act as the primary manager on duty when the branch manager is absent.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
