Assistant Branch Manager - Dallas (Preston & Forest)

Texans Credit Union•Dallas, TX

4d•Onsite

About The Position

Texans Credit Union is seeking an Assistant Branch Manager for its Forest Lane branch in Dallas, Texas. The role assists the branch manager with sales, service, and operational functions, and leads and develops the branch team to provide an excellent member experience. The position requires customer service skills, a sales focus, and a can-do attitude. The Assistant Branch Manager acts as the primary manager on duty when the branch manager is absent.

Requirements

High school diploma or equivalent.
At least 2 years of sales and service experience in a retail or financial institution environment.
At least 2 years of supervisory experience in a bank, credit union branch, finance company, or equivalent management experience.
Successful completion of a drug screen, credit check, and background check.

Responsibilities

Assist in creating and maintaining a sales and service culture within the branch.
Help lead and maintain a highly motivated, well-trained team that consistently provides excellent member service.
Support effective employee relations within the branch and maintain ownership of branch results.
Monitor product penetration and sales metrics to support sound, profitable business practices and high service standards.
Apply and evaluate security and audit policies and procedures, ensuring compliance with federal laws and regulations.
Track and report branch activity, including transactions, teller accuracy, loan volume, teller and loan sales, and new accounts.
Assist in leading and managing branch sales, including loan applications, processing and closings, opening accounts, and servicing existing members.
Ensure the branch team completes required ongoing training.
Maintain an adequate staffing schedule for efficient branch operations.
Review member documentation to minimize quality-control errors and hold team members accountable.
Guide and assist team members with complex problems or member requests.
Assist with developing and managing the branch budget.
Act as primary manager on duty when the branch manager is absent.