Assistant Branch Manager

VyStar Credit Union•Valdosta, GA

About The Position

The Assistant Branch Manager coaches, develops, and leads branch employees to achieve individual, branch, and organizational growth goals while delivering excellent member service and maintaining operational excellence. Working with the Branch Vice President (BVP), this role creates, implements, and maintains branch strategies aligned with VyStar’s objectives; develops tactical plans and branch objectives documented in the annual business plan; and participates actively in the VyStar leadership team. The Assistant Branch Manager builds member and partner relationships and participates in community volunteer and leadership opportunities. This role supports day-to-day branch operations, employee development, performance management, sales and service activities, staffing decisions, risk management, regulatory compliance, and credit union initiatives. The Assistant Branch Manager models VyStar’s standards and behaviors, promotes an inclusive and professional workplace, resolves member concerns, and may support student interns and high school branches where applicable. During branch closures, such as disaster recovery events, the employee works from home.

Requirements

High school diploma or GED.
At least 3 years of experience in customer service, sales, community service, military service, or a leadership role.
Excellent written and verbal communication skills.
Problem-solving skills and ability to relate well with others.
Strong teaching and mentoring skills and commitment to quality service.
Ability to work in a fast-paced, changing environment and desire to help members meet their financial needs.

Nice To Haves

Associate’s degree.
2 years of experience in a lead role within a financial institution.

Responsibilities

Partner with the Branch Vice President to oversee day-to-day branch operations and deliver member service while meeting strategic goals and profitability requirements.
Train, encourage, enable, and coach employees on VyStar service standards and commitments to build and maintain member relationships.
Model VyStar Excellence behaviors while performing job duties.
Develop staff for succession planning within the branch network and other lines of business.
Work with Human Resources and Training to support effective, timely recruiting and training.
Partner with internal departments whose success depends on referrals.
Establish and validate branch performance objectives consistent with VyStar Excellence and branch scorecards.
Coach direct reports through side-by-side evaluations, Member Assist Call assessments, monthly performance reviews, and career progression discussions.
Conduct daily team huddles and weekly sales meetings with the BVP, including product and service training and skills practice.
Prepare and administer performance appraisals for direct reports.
Analyze data with the BVP and implement staffing changes or modifications as needed.
Support and participate in Credit Union initiatives and campaigns.
Ensure compliance with regulations, policies, and procedures; perform audits and adhere to risk management guidelines.
Collaborate with Branch Operations Analysts at applicable locations to ensure compliance.
Demonstrate integrity, trustworthiness, and professionalism.
Work from home during branch closures, including disaster recovery events.
Lead by example through community service that supports the VyStar brand.
Maintain an inclusive, professional environment where team members are respected and diversity is valued.
Where applicable, support high school branches and Collegiate employees by mentoring, training, and developing student interns and ensuring sound operations and compliance.
Resolve member concerns independently and escalate complex concerns when appropriate.
Counsel members and employees on financial matters and make appropriate recommendations.
Proactively identify, assess, manage, and report risks within the employee’s area of work.
Perform other duties as assigned.