Application Analyst Jobs

About The Position

Requirements

• Bachelor's degree and at least 2 years of applications analysis experience; or a master's degree and at least 1 year of applications analysis experience; or at least 5 years of applications analysis experience.
• Strong troubleshooting and analytical skills, including the ability to diagnose application issues, analyze system errors, assess production impact, and determine resolutions or escalations.
• Experience supporting, configuring, and maintaining custom-built or database-driven applications, including familiarity with SQL queries, application integrations, and system configurations.
• Working knowledge of programming or scripting languages such as SQL, Python, .NET, or Java, applicable to application troubleshooting and support.
• Familiarity with software development life cycle (SDLC) methodologies, application testing, deployment processes, and change management practices.
• Experience coordinating incident response, escalation, root-cause analysis, and corrective actions across multiple support teams.
• Excellent communication and organizational skills, including the ability to explain technical issues and operational impact to plant leadership, production teams, and IT partners.
• Ability to independently prioritize multiple issues based on production impact, urgency, safety, and business risk.
• Strong interpersonal skills and ability to build partnerships across production, End User Support, application support, infrastructure, engineering, and controls teams.
• Intellectual curiosity and comfort working as a technology generalist while recognizing when to engage subject-matter experts.
• Qualified candidates, excluding current employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee, or Asylee) to work in the United States; employment-related work sponsorship is not anticipated.

Nice To Haves

• Experience supporting manufacturing applications, MES, custom-built applications, shop-floor systems, or other production-critical technologies.
• Broad understanding of how manufacturing applications interact with infrastructure, databases, integrations, end-user devices, SCADA, PLC-connected systems, barcode scanners, printers, and mobile devices.

Responsibilities

• Lead application support during second shift and coordinate manufacturing application issues affecting shop-floor production.
• Support MES, custom-built applications, and other manufacturing systems to maintain reliability, availability, and production continuity.
• Troubleshoot, diagnose, and resolve application issues, system errors, and user inquiries; restore functionality and minimize production disruption.
• Configure, maintain, and support manufacturing applications, including database-driven applications, integrations, and application configurations, using SQL queries and scripting knowledge as needed.
• Monitor application performance, system availability, and operational health; perform routine maintenance and proactively identify potential issues.
• Partner with End User Support, application development, infrastructure, engineering, controls, and other technical teams to resolve complex issues and restore application functionality.
• Coordinate production-impacting incidents and escalations, communicate with plant stakeholders, and drive interim solutions and timely service restoration.
• Support problem management, including root-cause analysis, identifying recurring issues, corrective actions, documentation, and transition to the owning team.
• Lead small-scale application projects and support deployments, upgrades, testing, and production-readiness activities in collaboration with developers and engineering teams.
• Work within the software development life cycle and established change-control processes.
• Maintain relationships with production leadership, business stakeholders, and technology teams, acting as a shop-floor technology partner between plant operations and IT.
• Identify opportunities to improve application reliability, business processes, supportability, and user experience, and translate plant needs into actionable requirements and system enhancements.
• Maintain working knowledge of dependencies among MES, manufacturing applications, databases, infrastructure, integrations, devices, and shop-floor technologies.
• Develop and maintain technical documentation, including application configurations, support procedures, troubleshooting guides, and issue resolutions.
• Provide technical guidance, end-user training, and support for application features, system updates, and manufacturing technology changes.
• Ensure shift-to-shift continuity by communicating open incidents, known risks, planned changes, and production-impacting technology concerns while adhering to applicable IT, cybersecurity, and data standards.

Benefits

• Competitive market-based compensation.
• Comprehensive benefits package designed to support employee wellbeing.
• 10% shift differential upon transitioning to the night-shift work schedule.