Application Analyst Jobs

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About The Position

The Associate Application Analyst – Patient Management supports the implementation of UHS applications and monitors the resolution of maintenance or enhancement issues assigned by the UHS Customer Support Center. The analyst implements modifications to existing applications to accomplish desired objectives, provides technical support to UHS entities as needed, meets deadlines, and ensures continued progress toward assignment completion. The role also shares experience with other team members. The position supports acute care facilities, physician offices, and other UHS employees with system changes and enhancements. It works closely with operations on Cerner registration and scheduling changes, enhancements, and break/fix solutions, and provides on-call support as scheduled. Travel is 20–30%, depending on projects.

Requirements

  • Technical school, two years of college, or an Associate’s degree in Computer Science or Information Systems.
  • No working experience is required; up to one year of experience would enhance the skills and abilities necessary for the job.
  • Basic knowledge of system application implementation, enhancement, and support methods and practices.
  • Basic knowledge of computer systems analysis and programming techniques and procedures, including consulting with users on functional specifications and designing, developing, documenting, analyzing, creating, testing, coding, debugging, or modifying computer systems or programs based on user design specifications.
  • Basic knowledge of IS standards and quality methods and metrics.
  • Basic knowledge of project management methods.
  • General familiarity with user business practices, concepts, and terminology sufficient to support applications.
  • English proficiency with excellent written and verbal fluency.
  • Ability to travel 20–30%, depending on projects.

Nice To Haves

  • Experience working in a hospital or physician office is preferred but not required.
  • Up to one year of experience would enhance the skills and abilities necessary to perform the job.

Responsibilities

  • Research and resolve Customer Support Center tickets, including major application upgrades.
  • Provide system change management support to acute care facilities, physician offices, and other UHS employees for requested changes and enhancements.
  • Work closely with operations to modify the Cerner system for registration or scheduling changes, enhancements, and break/fix solutions.
  • Adhere to UHS Service Level and Change Management Policies.
  • Provide on-call support as scheduled.
  • Establish and maintain regular communications with the user community.
  • Implement modifications to existing applications to accomplish desired objectives.
  • Provide technical support to UHS entities as needed.
  • Meet deadlines, maintain progress toward assignment completion, and share experience with team members.

Benefits

  • Growth and development opportunities within UHS and its subsidiaries.
  • Competitive compensation.
  • Excellent Medical, Dental, Vision and Prescription Drug Plan.
  • 401k plan with company match.
  • Generous Paid Time Off.
  • Challenging and rewarding work environment.

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