Application Analyst - Multiple locations

Synovus•Columbus, GA

About The Position

The Application Analyst serves as the primary interface between Information Technology and supported business areas. The role identifies business requirements, creates project and process specifications, coordinates with project teams, and helps ensure schedules, budgets, and solutions align with Information Technology strategy. It evaluates whether existing solutions meet business needs or new solutions are needed, contributes to buy-versus-build decisions, and supports integration of solutions affecting work processes. The analyst identifies improvement opportunities and facilitates agreements between business partners and Information Technology from requirements gathering through implementation. The role also provides business reporting and analytical support, systems analysis, application incident analysis, and system administration as needed. It contributes to process maturity, governance, compliance, and effective support practices; maintains stakeholder relationships; communicates technical concepts to nontechnical colleagues; and assists less experienced team members. Employees are expected to identify and report risks or suspected violations in accordance with applicable policies, procedures, laws, regulations, and role-specific risk limits. The position is performed in a regular office environment. It may require sitting for long periods, regular talking and hearing, use of hands and reaching, visual abilities including near and distance vision, peripheral vision and color identification, lifting or exerting force up to 10 pounds, and travel less than 25% of the time.

Requirements

Bachelor's degree in computer science, information systems, or a related field, or an equivalent combination of education and experience.
10 years of experience developing, implementing, and maintaining enterprise policies, procedures, and operating standards, including preparing agendas, meeting minutes, and follow-up actions for management meetings.
Ability to sit for long periods; talk and hear regularly; use hands and reach; and see objects up close and at a distance, use peripheral vision, and identify basic colors.
Ability to lift or exert force up to 10 pounds; this is required less than 25% of the time.
Ability to travel less than 25% of the time.

Nice To Haves

Loan system experience is highly preferred.

Responsibilities

Serve as an expert on supported business units and the Information Technology organization's systems and capabilities.
Analyze business operations to identify strengths, weaknesses, and opportunities for process or function automation.
Develop business models representing business requirements and needs.
Gather and validate stakeholder information requirements; translate high-level requirements into functional specifications; manage requirements, approvals, changes, and traceability.
Assist with business process redesign and documentation for new technology, and ensure solutions comply with organizational standards.
Develop use cases, business process flows, and data flow diagrams.
Facilitate communication and negotiate agreements between business units and Information Technology from initial requirements through final implementation.
Provide input on buy-versus-build decisions and participate in business process improvement planning.
Help define and streamline division-level processes, procedures, and templates in support of process maturity and best practices.
Provide business reporting and analytical support, analyze data, prepare reporting views, and recommend improvements.
Design, develop, test, and maintain reports using SQL-driven application table portlets and Business Objects.
Conduct systems analysis focused on business process models and use cases; perform system administration and maintenance as needed.
Audit compliance with division processes, procedures, and standards.
Analyze system and application incidents and work with the application business partner's product support team to identify and implement solutions.
Work across multiple projects, evaluate complexity, assumptions, constraints, and dependencies, and conduct surveys to assess technology solution delivery.
Improve operating processes, methodologies, and standards; help develop departmental support processes, procedures, and protocols.
Coordinate maintenance of tools used to administer processes and ensure they remain current.
Build and manage stakeholder relationships; educate Information Technology about business direction and communicate technical concepts clearly to nontechnical team members.
Guide team members through established operating processes and escalate non-conformance as needed.
Maintain knowledge of technological trends and apply Information Technology knowledge to support business units and the enterprise.
Assist less experienced team members as needed.
Observe role-specific policies, procedures, laws, regulations, and risk limits, and report known or suspected violations to the appropriate Firm authority.
Perform other related duties as required.