Application Analyst - Multiple locations

Synovus Bank•Birmingham, AL

About The Position

The Application Analyst serves as the primary interface between Information Technology and assigned business areas. The role identifies business requirements, creates project and process specifications, coordinates with project teams, and helps ensure that work adheres to schedules, budgets, organizational standards, and Information Technology strategy. It evaluates whether existing solutions meet business needs or new solutions are required, contributes to buy-versus-build decisions, and supports the integration of solutions that affect work processes. The analyst gathers, validates, manages, and translates requirements into functional specifications, models, and process documentation. The role facilitates communication and agreements between business partners and Information Technology from initial requirements through implementation, and identifies opportunities to improve business processes and technology solutions. The position also provides reporting and analytical support, develops and maintains reports using SQL-driven application table portlets and Business Objects, conducts systems analysis and audits, supports system administration and maintenance, and analyzes system or application incidents. The analyst works across multiple projects, helps improve departmental processes and support practices, maintains stakeholder relationships, communicates technical concepts to nontechnical colleagues, and assists less experienced team members. Team members are expected to understand risks in their functional area and report known or suspected violations to the appropriate Firm authority.

Requirements

Bachelor's degree in computer science, information systems, or a related field, or an equivalent combination of education and experience.
10 years of experience developing, implementing, and maintaining enterprise policies, procedures, and operating standards.
Experience preparing agendas, meeting minutes, and follow-up actions for meetings with management.

Nice To Haves

Loan system experience is highly preferred.

Responsibilities

Serve as the primary interface between Information Technology and assigned business areas, and maintain expert understanding of the supported business units and IT systems and capabilities.
Analyze business operations to identify strengths, weaknesses, process improvements, and opportunities for automation.
Gather and validate stakeholder information requirements using analysis techniques, and translate high-level business requirements into functional specifications.
Develop business models and documentation, including use cases, business process flows, and data flow diagrams.
Manage requirements, approvals, changes, and traceability.
Assist with business process redesign and documentation for new technology, and ensure solutions comply with organizational standards.
Facilitate communication and negotiate agreements and commitments between business units and Information Technology from requirements gathering through implementation.
Provide input on buy-versus-build decisions and participate in planning sessions to improve business processes.
Help define and streamline division-level processes, procedures, templates, and standards in support of process maturity and best practices.
Provide business reporting and analytical support, particularly for departmental governance and performance; analyze results and recommend improvements.
Design, develop, test, and maintain reports using SQL-driven application table portlets and Business Objects.
Conduct systems analysis focused on business process models and use cases, and perform system administration and maintenance as needed.
Audit compliance with division processes, procedures, and standards.
Analyze system and application incidents, work with the application business partner's product support team, and identify and implement solutions.
Work on multiple projects, evaluating project complexity, assumptions, constraints, and dependencies.
Conduct timely surveys to assess the effectiveness of technology solution delivery.
Improve operating processes, methodologies, and standards; participate in developing departmental support processes, procedures, and protocols.
Coordinate maintenance of tools used to administer processes to ensure they remain current.
Build, maintain, and manage stakeholder relationships, and communicate business direction to the Information Technology organization.
Explain complex technical concepts clearly to nontechnical team members, guide team members through established operating processes, and escalate non-conformance as needed.
Maintain current knowledge of technology trends and apply IT knowledge to bring solutions to supported business units.
Assist less experienced team members as needed.
Observe applicable policies, procedures, laws, regulations, and risk limits, and timely report known or suspected violations to the appropriate Firm authority.
Perform other related duties as required.