Application Business Analyst

Franciscan Alliance, Inc.

5d•$76,789 - $105,584•Remote

About The Position

The Application Business Analyst provides quality implementations, upgrades, and support for Franciscan Alliance applications. The role performs needs assessments and impact analyses, and develops an understanding of the business and processes associated with application areas. The Analyst leads new installations and system optimization and provides ongoing troubleshooting for Franciscan Alliance applications. At the Analyst III level, the role also researches and provides input on system enhancements, reports stakeholder feedback on enhancements under development, and manages small to medium projects according to Franciscan Alliance methodologies. The position requires EPIC Ambulatory certification and experience with referrals, Order Transmittal, Prescription Ordering and Management (E-Prescribing and Electronic Prior Authorization). It provides application design, configuration, testing, documentation, training support, vendor collaboration, project management, and subject matter expertise. The Analyst also provides on-call and after-hours support under the Franciscan Alliance support model. Franciscan Health is a healthcare organization with 11 ministries and access points across Indiana. Its mission is to provide high-quality patient care through innovation, compassion, and excellence. Travel is never or rarely required. The listed salary range for Application Business Analyst III is $76,788.64–$105,584.39. Eligible employees have access to comprehensive benefits; an overview is available on the company career site.

Requirements

High school diploma or GED.
EPIC Ambulatory certification or accreditation, as required by the role.
Four years of relevant work experience, unless promotional criteria can be met.
Experience with referrals, Order Transmittal, Prescription Ordering and Management, including E-Prescribing and Electronic Prior Authorization.

Nice To Haves

Associate's degree in Information Technology or Computer Science.
Bachelor's degree in Information Technology or Computer Science.
Five years of relevant work experience preferred.

Responsibilities

Work with management to establish professional development, project, and support goals.
Provide on-call and after-hours support, troubleshooting and repairing reported application problems.
Follow organizational practices for incident, change, and requests management.
Document and build workflows, standards, and business processes to facilitate knowledge sharing within and across teams.
Collaborate with vendors to implement, upgrade, support, and troubleshoot applications.
Facilitate discussions with business users to identify application functionality and workflow requirements.
Assist with creating training programs as a Franciscan Alliance applications expert.
Design, configure, and support Franciscan Alliance applications according to standards and guidelines.
Manage projects that do not require Project Management Office oversight.
Represent the application knowledge area as a subject matter expert and identify downstream impacts as knowledge of company systems and business processes grows.
Research, analyze, and present information to stakeholders, and provide input on potential system enhancements.
Test Franciscan Alliance applications and workflows and report results to stakeholders.
Lead new installations and system optimization, and provide ongoing application troubleshooting.
For Analyst III responsibilities, report stakeholder feedback on enhancements under development and manage small to medium projects according to Franciscan Alliance methodologies.