Application Business Analyst III

Franciscan Alliance, Inc.

4d•$76,789 - $105,584•Remote

About The Position

The Application Business Analyst provides quality implementations, upgrades, and support for Franciscan Alliance applications. The position performs needs assessments and impact analyses, understands the business and processes of application areas, leads new installations and system optimization, and provides ongoing troubleshooting. Analyst III responsibilities also include researching and providing input regarding system enhancements, reporting stakeholder feedback on enhancements being developed, and managing small- to medium-sized projects according to Franciscan Alliance methodologies. The role works with management to establish professional development, project, and support goals; provides on-call and after-hours support; follows organizational incident, change, and request management practices; documents workflows and business processes; collaborates with vendors; facilitates business-user discussions to identify application and workflow requirements; and assists with training programs. The Analyst designs, configures, and supports applications, manages projects that do not require PMO oversight, serves as a subject matter expert, identifies downstream impacts and enhancement needs, and tests applications and workflows. The position is work from home. Travel is never or rarely required. EPIC Cadence and/or MyChart certification is required.

Requirements

High school diploma or GED.
At least 4 years of relevant work experience, unless promotional criteria can be met.
EPIC Certified Cadence or MyChart.

Nice To Haves

Associate's degree in Information Technology or Computer Science.
Bachelor's degree in Information Technology or Computer Science.
5 years of relevant work experience.

Responsibilities

Work with management to establish professional development, project, and support goals.
Provide on-call and after-hours support, troubleshooting and repairing reported application problems.
Follow organizational practices for incident, change, and request management.
Document workflows, standards, and business processes to facilitate knowledge sharing.
Collaborate with vendors on application implementation, upgrades, support, and troubleshooting.
Facilitate business-user discussions to identify application functionality and workflow requirements.
Act as an applications expert and assist with creating training programs.
Design, configure, and support applications according to standards and guidelines.
Manage projects that do not require project management office oversight.
Represent a knowledge area as a subject matter expert and identify downstream impacts.
Research, analyze, and present information to stakeholders about potential system enhancements.
Test applications and workflows and report results to stakeholders.
Lead new installations and system optimization and provide ongoing application troubleshooting.
Manage small- to medium-sized projects according to Franciscan Alliance methodologies.