Application Analyst III
About The Position
The Application Analyst III enhances, supports, and maintains applications, coordinating analysis and development of new functionality and building, testing, and implementing new functionality, maintenance changes, and fixes. This role is focused on IT Service Delivery and administers the ServiceNow platform and other service delivery systems, maintaining service delivery standards and supporting platform maintenance. It also drives AI innovation within ServiceNow, including developing a roadmap and implementing NowAssist/Otto workflows and integrations. The analyst creates and reports on SLA and AI metrics, improves the IT experience within the ITSM platform by recommending streamlined or new workflows and integrations, and supports day-to-day platform operations, including an on-call rotation.
Requirements
- At least 6 years of relevant clinical, certification, and/or technical experience; candidates with 5–7 years may be considered if they have a proven track record handling the outlined responsibilities.
- High school diploma or GED required; 5–7 years of relevant experience may be considered in lieu of a degree.
- Ability to work independently.
- Effective communication skills, including the ability to communicate build requirements, designs, and expectations.
- Attention to detail.
- Strong customer service skills.
- Ability to multitask in a fast-paced work environment.
- Application-specific certification or proficiency within 90 days of hire, if applicable.
- ServiceNow certification within 90 days of hire, if applicable.
Nice To Haves
- Experience with the ServiceNow platform, particularly NowAssist/Otto.
- ServiceNow Certified System Administrator certification.
- AI build and implementation experience.
- Experience building with ServiceNow AI functions, including NowAssist/Otto.
- Experience implementing spokes of ServiceNow Integration Hub/Workflow Data Fabric.
Responsibilities
- Enhance, support, and maintain applications.
- Coordinate analysis and development of new functionality.
- Build, test, and implement new functionality, maintenance changes, and fixes.
- Administer the ServiceNow platform and other Service Delivery systems while maintaining service delivery standards and maintenance.
- Develop a roadmap and implement ServiceNow NowAssist/Otto workflows and integrations.
- Create and report on SLA and AI metrics.
- Improve the IT experience in the ITSM platform by suggesting workflow improvements, streamlining, or new workflows, including integrations with other systems.
- Support day-to-day platform operations, including participation in an on-call rotation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
