Application Analyst III
About The Position
Responsible for enhancing, supporting, and maintaining applications and coordinating the analysis and development of new functionality. Builds, tests, and implements new functionality, maintenance changes, and fixes. This IT Service Delivery role administers the ServiceNow platform and other Service Delivery systems, maintains service delivery standards and maintenance, and drives AI innovation within ServiceNow. The analyst develops a roadmap and implements ServiceNow NowAssist/Otto workflows within the system and its integrations; creates and reports on SLA and AI metrics; and improves the IT experience within the ITSM platform by recommending ways to improve, streamline, or introduce workflows, including integrations with other systems. The role also supports day-to-day platform operations, including participation in an on-call rotation.
Requirements
- At least 6 years of relevant clinical, certification, and/or technical experience; candidates with 5–7 years may be considered if they have a proven track record and experience handling the outlined responsibilities.
- Ability to work independently.
- Ability to communicate effectively, including communicating build requirements, designs, and expectations.
- Attention to detail.
- Excellent written and verbal communication.
- Strong customer service skills.
- Ability to multitask in a high-paced work environment.
- High school diploma or GED required; 5–7 years of relevant clinical, certification, and/or technical experience may be considered in lieu of a degree.
- Application-specific certification or proficiency within 90 days of hire, if applicable.
- ServiceNow certification within 90 days of hire, if applicable.
Nice To Haves
- Experience with the ServiceNow platform, particularly NowAssist/Otto.
- ServiceNow Certified System Administrator certificate.
- AI build and implementation experience.
- Experience building with ServiceNow AI functions, including NowAssist/Otto.
- Experience implementing spokes of ServiceNow Integration Hub/Workflow Data Fabric.
Responsibilities
- Enhance, support, and maintain applications.
- Coordinate analysis and development of new functionality.
- Build, test, and implement new functionality, maintenance changes, and fixes.
- Administer the ServiceNow platform and other Service Delivery systems.
- Maintain service delivery standards and platform maintenance.
- Develop a roadmap and implement ServiceNow NowAssist/Otto workflows within the system and its integrations.
- Create and report on SLA and AI metrics.
- Recommend improvements, streamlining, or new workflows for the ITSM platform, including integrations with other systems.
- Support day-to-day platform operations, including an on-call rotation.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
