Business Application Analyst

McShane Construction Company • Plano, TX

3d

About The Position

The McShane Company is seeking an Application Analyst I to support and maintain business applications used across its family of commercial, industrial, and multi-family general contracting businesses. The role provides front-line application support, resolves common issues, and helps users get the most from their software. The analyst responds to service desk tickets, troubleshoots routine application requests, assists with onboarding and feature testing, and maintains documentation. More complex issues may be escalated to senior analysts or vendors.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in application or software support, or a strong interest in starting an application support career.
• Basic understanding of business applications and technical troubleshooting approaches, tools, and techniques.
• Working knowledge of Microsoft 365 applications and basic system configuration.
• Strong customer service orientation, good problem-solving skills, and a willingness to learn.
• Good written and verbal communication skills.
• Ability to keep information confidential.

Nice To Haves

• Associate’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.

Responsibilities

• Respond to assigned service desk tickets for application issues within established service levels.
• Serve as an escalation point from Tier 1 support by gathering information and resolving common application requests.
• Troubleshoot routine application issues, including access requests, configuration questions, and usage guidance; escalate issues to senior analysts or vendors as needed.
• Help users navigate and get the most out of existing business applications.
• Assist with testing new or updated application features and document the results.
• Help with application onboarding tasks, such as setting up user access and basic configuration, following established procedures.
• Maintain clear documentation and knowledge base content for common issues and how-to guidance.
• Establish and maintain healthy working relationships with customers, vendors, and peers.
• Perform other duties as assigned.

Benefits

• Vision, dental, and health coverage.
• 401(k) with up to 4% company match.
• Company-paid life and disability insurance.
• Student loan assistance.
• 15 PTO days.
• Paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED