Business Application Analyst

McShane Construction Company • Plano, TX

2d

About The Position

The McShane Company is seeking an Application Analyst I to support and maintain business applications used across The McShane Companies, a family of commercial, industrial, and multi-family general contracting businesses. The analyst provides front-line application support, resolves common issues, and helps users make effective use of their software.

The role includes responding to service desk tickets, handling routine application requests and troubleshooting, assisting with user access and basic configuration, testing application features, and maintaining documentation and knowledge base content. The analyst escalates issues to senior analysts or vendors when needed and works to maintain effective relationships with customers, vendors, and peers.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in application or software support, or a strong interest in starting an application support career.
• Basic understanding of business applications and technical troubleshooting approaches, tools, and techniques.
• Working knowledge of Microsoft 365 applications and basic system configuration.
• Strong customer service orientation, good problem-solving skills, and a willingness to learn.
• Good written and verbal communication skills.
• Ability to keep information confidential.

Nice To Haves

• Associate’s degree in Computer Science, Information Systems, or a related field, or equivalent experience.

Responsibilities

• Respond to assigned service desk tickets for application issues within established service levels.
• Serve as an escalation point from Tier 1 support, gathering information and resolving common application requests.
• Troubleshoot routine application issues, including access requests, configuration questions, and usage guidance, escalating to senior analysts or vendors as needed.
• Help users navigate and get the most out of existing business applications.
• Assist with testing new or updated application features and document the results.
• Help support application onboarding tasks, including setting up user access and basic configuration in accordance with established procedures.
• Maintain clear documentation and knowledge base content for common issues and how-to guidance.
• Establish and maintain healthy working relationships with customers, vendors, and peers.
• Perform other duties as assigned.

Benefits

• Vision, dental, and health coverage
• 401(k) with up to 4% company match
• Company-paid life and disability insurance
• Student loan assistance
• 15 PTO days
• Paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED