Application Analyst Willow Inpatient

Intermountain Health•Lake Park, IA

5d•$32 - $51•Remote

About The Position

The Application Analyst performs standard-level work supporting healthcare information technology applications through planning, design, implementation, maintenance, ongoing optimization, and support. The role provides technical support, configuration, and maintenance throughout the application lifecycle, including selection, implementation, support, archival, and decommissioning. The analyst may manage small projects related to applications and their technologies and is responsible for maintaining required certifications, such as Epic certifications. Work is performed independently with minimal supervision and direction. This position is fully remote, with a Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. The listed location is Lake Park Building in West Valley City, Utah; candidates residing or planning to reside in the states listed in the posting are not being considered for this role.

Requirements

Possess in-depth business and application knowledge and experience.
Knowledge of system analysis and operating systems.
Proficiency in Microsoft Office Suite programs, including Excel with pivot tables, Visio, Project, PowerPoint, and Word.
Ability to assess needs and determine an appropriate approach through documentation.
Skill in defining problems and collecting data by establishing facts and drawing valid conclusions.
Ability to read, analyze, and interpret industry periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write correspondence and process documents.
Operate computers and other IT equipment, requiring the ability to move fingers and hands.
See and read computer monitors and documents.
Remain sitting or standing for long periods to perform work.

Nice To Haves

Bachelor's degree in information technology, healthcare, business, or a related field.
Two years of work experience, or active progress toward a bachelor's degree with four years of experience working in a related area.
Additional relevant experience may substitute for lack of education with supervisory and HR approval.
Certification in one or more Epic applications and maintenance of that certification.

Responsibilities

Support stakeholders by analyzing and diagnosing problems and determining resolutions.
Gather, validate, and translate technology requirements into design and development specifications while providing product management.
Configure, test, install, implement, monitor, and maintain common and complex systems, including applications, workflows, processes, and hardware.
Document and recommend workflow changes and technical or functional designs needed to meet business requirements.
Partner with external vendors on third-party application integration, implementation, support, and troubleshooting.
Resolve common issues, incidents, and problems according to service levels and department standards.
Serve as project manager and perform project management functions for small- to mid-size projects involving multiple teams.
Collaborate with peers, internal and external stakeholders, and vendors.
Follow documentation and change management standards.
Participate in developing training and knowledge-base materials for peers, end users, and other team members.
Configure and integrate electronic and mechanical hardware with software products to meet client specifications.
Develop and understand business reporting needs for end users.
Participate in on-call and command center responsibilities, if applicable.
Assist in developing and maintaining testing plans and scripts to verify system outputs and integrity.
Attend and participate in team, project, and department meetings.
Work with project requestors to complete the minimum viable product for a demand in ServiceHub.
Request resources for projects and enhancement work through the ServiceHub Resource Plan process.