Epic Willow Inpatient Analyst

Prominence Advisors

1d

About The Position

Prominence is seeking a senior Epic Willow Analyst to serve as the primary support contact and application expert for Willow Inpatient at an academic health system. The analyst will configure, build, install, and support pharmacy workflows through project work, go-live, and ongoing operations, and will act as a technical leader for the customer’s clinical applications team. As part of Prominence’s Epic Consulting team, the analyst will work closely with customers to implement and optimize Epic workflows, mentor and develop customer teams, escalate issues, and help guide projects to successful outcomes. The role works under the direction of the customer’s team lead and manager.

Requirements

• Active Epic Willow Inpatient certification.
• Hands-on experience supporting Epic Willow.
• Ability to deliver successful projects remotely.
• Strong problem-resolution skills, including quickly diagnosing issues and implementing effective solutions.
• Strong analytical skills, including designing and executing tests and analyzing system performance data.
• Strong communication skills and the ability to make decisions independently and collaboratively with people at all project levels.
• Sound judgment, a bias to action, and a track record of practical solutions to difficult problems.
• Ability to work Monday through Friday, 8:00 AM to 5:00 PM Pacific.
• Onsite or hybrid candidates must complete the customer’s full medical screening.
• Must be legally authorized to work in the United States without sponsorship.

Nice To Haves

• PharmD.

Responsibilities

• Provide Epic consulting and advisory services as the primary support contact and subject matter expert for Epic Willow Inpatient.
• Configure, build, and install the application, and coordinate application-area issues during projects.
• Analyze pharmacy and clinical workflows and understand the policies, procedures, and operational constraints supported by the application.
• Investigate and document operational specifications and application functionality in precise detail.
• Analyze new Epic releases to determine workflow changes, and build and populate tables during system configuration.
• Conduct system testing and conversion data validation.
• Develop and document internal procedures and establish application change-control processes.
• Develop training aids and train end users on workflows and application use.
• Troubleshoot end-user problems and questions during training, go-live, stabilization, and ongoing support, including 24/7 support periods.
• Provide senior staff and managers with technical guidance on functionality, efficiency, cost-effectiveness, policy, and performance.
• Mentor and help develop customer teams, escalate issues, and guide projects toward successful outcomes.
• Perform additional duties required to deliver a project successfully and potentially participate in corporate functions, events, and meetings.

Benefits

• Competitive salaried and hybrid compensation plans.
• Health care plan, including medical coverage, HSAs, dental, and vision.
• 401(k) retirement plan.
• Basic and voluntary life insurance and AD&D.
• Dependent and health savings accounts.
• Short-term and long-term disability coverage.
• Paid time off, including vacation, sick leave, and public holidays.
• Training and development fund.
• Work from home.
• Charitable giving to causes employees believe in.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed