Epic Willow Analyst

AltaMed•Commerce, CA

About The Position

The Epic Willow Analyst III is a senior-level role providing specialized support to pharmacy staff across the care continuum. As a subject matter expert and strategic leader, the Analyst drives innovation and system improvements, collaborates with leadership on high-impact initiatives, oversees team performance, and supports the long-term success of the Willow Ambulatory system. The role leads planning, design, implementation, and maintenance of existing systems and applies working knowledge of supported applications to troubleshooting. The Analyst serves as a liaison among technical support, customers, and project teams in designing, implementing, and training users on healthcare information systems and enhancements. The position uses comprehensive knowledge of pharmacy workflows and Epic system capabilities, develops and recommends policies and procedures, and oversees their implementation. The Analyst also educates pharmacy staff, including pharmacists, technicians, and leaders, and sometimes other clinicians and interdisciplinary team members, in the use of Willow.

Requirements

Active Epic Willow Ambulatory and inventory certification.
At least 6 years of experience in a healthcare-setting position with the same or similar primary duties, including database and data analysis technology and project management tools.
At least 4 years of experience supporting pharmacy operations and/or healthcare systems or support functions, such as billing, patient flow, scheduling, access services, or health information management.
At least 3 years of Epic Willow experience.
Experience working with Epic configuration.
Bachelor's degree in nursing, PharmD, another clinical discipline, information technology/informatics, business, management, communications, or a related field, or equivalent years of experience.

Nice To Haves

Active license or certification to practice as a clinician, such as PharmD, MD, RN, Physical Therapist, Occupational Therapist, Dietitian, Clinical Social Worker, or Respiratory Therapist.
Active/current Epic certification in Beacon.
Experience building departments and implementing community connect locations.
Proficiency with Excel, PowerPoint, Access, SharePoint, Microsoft SQL 2000 or 2005, and data warehousing/design tools such as Cognos, Crystal Reports, and Visio.
Demonstrated history of team management, whether informal or formal, cross-team communication, and leadership skills.
Experience with project management for data gathering, analysis, and defining business and functional requirements.
Certification and/or accreditation in Compass Rose, Health Planet, or Willow inpatient.

Responsibilities

Provide specialized Epic Willow support to pharmacy staff across the care continuum.
Drive innovation and system improvements as a subject matter expert and strategic leader.
Collaborate with leadership on high-impact initiatives and oversee team performance.
Lead planning, design, implementation, and maintenance of existing systems.
Troubleshoot supported applications.
Liaise among technical support, customers, and project teams in the design, implementation, and training of healthcare information systems and enhancements.
Apply knowledge of pharmacy workflows and Epic system capabilities and functional use.
Develop and recommend policies and procedures for areas of responsibility and oversee their implementation.
Educate pharmacy staff and, at times, other clinicians and interdisciplinary team members in the use of Willow.