Remote Expert EPIC Configuration Analyst (Willow)
About The Position
The Expert EPIC Configuration Analyst is responsible for in-depth knowledge of assigned Epic System software. The position communicates regularly, reviews software, demonstrates understanding of business operations, and works with Epic, subject matter experts, and end users to tailor the system to the organization’s needs. The role focuses on the Willow application and is remote for eligible U.S. applicants, with an in-office expectation Tuesday through Thursday for individuals within 60 miles of Albuquerque. The analyst performs detailed workflow and technical analysis and designs, builds, tests, and maintains application solutions. The role provides tier-2 incident support, including 24/7 on-call coverage as required, and works on maintenance, enhancements, upgrades, updates, and projects. The analyst also develops requirements and test cases, maintains Epic records and configuration data, follows documented procedures, participates in team meetings, and contributes independently to project work.
Requirements
- Bachelor’s degree plus 3 years of IT or business experience; 6 years of additional experience may substitute for the degree.
- 3 years of Epic-specific experience.
- Epic certification in the supported application, plus additional proficiency, certification, or badges in a related application area.
- Willow experience is required.
Nice To Haves
- Beacon experience.
- Research experience.
- Cosmos experience.
Responsibilities
- Analyze workflows, collect data, and investigate technical issues related to Epic software.
- Design, build, test, and maintain solutions for supported applications.
- Provide tier-2 support for application incidents reported through the help desk, including 24/7 on-call coverage as required.
- Analyze and resolve application incidents, maintenance items, enhancement requests, upgrades, updates, and project work in collaboration with colleagues and other teams.
- Develop and maintain requirements, specifications, and test cases for new or enhanced application functionality.
- Ensure test scripts are created, reviewed, and updated to reflect workflow solutions.
- Modify Epic records, tables, and master files to support application design and changes.
- Implement changes using documented procedures that comply with department policies and procedures.
- Participate and contribute in team and cross-team meetings, maintaining appropriate meeting records.
- Maintain expert understanding of the supported application and its integrations, and general understanding of most other Epic applications.
- Work independently, anticipate additional work, complete work within schedule, and serve as a role model for projects.
- Promote teamwork within the team and across other teams.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Group term life insurance
- Optional voluntary benefits
- Employee Wellness rewards program, with opportunities to earn gift cards through wellness activities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
