Epic Willow Analyst
About The Position
CTG is seeking an experienced Clinical Applications Analyst - Pharmacy to support, optimize, and enhance pharmacy technology solutions across a healthcare organization. The role works closely with pharmacists, pharmacy technicians, clinicians, operational leaders, and IT teams to ensure applications support patient care, medication management, regulatory compliance, and pharmacy operations. The ideal candidate understands pharmacy workflows, has hands-on experience with healthcare applications, and is familiar with pharmacy-related third-party software. Epic Willow experience is preferred, as is prior work as a Pharmacy Technician or in pharmacy operations.
Requirements
- Bachelor's degree in Healthcare, Information Systems, Pharmacy, Clinical Informatics, or a related field; equivalent experience is considered.
- At least 3 years of experience supporting healthcare applications in a hospital or health system environment.
- Strong understanding of pharmacy workflows, medication-use processes, and clinical operations.
- Experience supporting or integrating third-party pharmacy applications, such as dispensing systems, medication management platforms, pharmacy automation, or medication reconciliation tools.
- Experience gathering requirements, analyzing workflows, testing systems, troubleshooting, and supporting end users.
- Strong analytical, communication, and problem-solving skills.
- Ability to work effectively with clinical, operational, technical, and vendor teams.
- Excellent verbal and written English communication skills and ability to interact professionally with a diverse group.
Nice To Haves
- Epic Willow experience.
- Previous experience as a Pharmacy Technician or in a pharmacy operations role.
- Experience supporting inpatient and/or ambulatory pharmacy environments.
- Knowledge of medication dispensing systems, pharmacy automation platforms, and medication management workflows.
- Experience with healthcare system integrations and interfaces.
- Familiarity with healthcare interoperability standards and pharmacy data exchange processes.
- Experience supporting application implementations, upgrades, and optimization projects.
Responsibilities
- Provide ongoing support, maintenance, and optimization of pharmacy applications and related technologies.
- Collaborate with pharmacy leadership and operational teams to assess business needs and develop technology solutions.
- Configure, test, implement, and troubleshoot pharmacy application enhancements, upgrades, and integrations.
- Support medication management workflows, order verification, dispensing processes, clinical decision support, and pharmacy operations.
- Work with third-party pharmacy vendors and applications to ensure interoperability and system performance.
- Participate in system implementations, upgrades, conversions, and workflow redesign initiatives.
- Create and execute test scripts, document results, and validate application functionality.
- Investigate and resolve application incidents, system issues, and user-reported concerns.
- Develop training materials and provide end-user support and education.
- Collaborate with analysts, engineers, project managers, vendors, and clinical stakeholders on cross-functional initiatives.
- Ensure solutions meet regulatory, compliance, privacy, and patient safety requirements.
Benefits
- A competitive benefit package is offered.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
