Epic Willow Analyst - Information Technology (Days)

Tanner Health • Carrollton, GA

22h • Onsite

About The Position

Willow Analysts are the primary support contact for the Epic Willow Application. Willow analysts coordinate issues which arise for their application area and must be knowledgeable about the organization's policies, procedures, quality standards, and business operations. Familiarity with a healthcare organization's Pharmacy Department workflows, regulatory requirements, and patient experiences as well as understanding a wide array of integration points is required. Willow analysts must make decisions regarding the urgency and or seriousness of calls and serve as a liaison between the technical staff of the department and the department’s wide variety of customers and must escalate appropriately to resolve issues. Depending on operations, business or project needs, the Willow Analyst may be asked to perform duties outside what is defined in the job description on a temporary basis.

Requirements

• High School Diploma or GED
• Three years of related experience
• Working knowledge of specialized practices, equipment, and procedures

Nice To Haves

• Current Epic certification(s) or accreditation in area of support
• Epic certification in other areas may be considered initially
• Certification(s) related to area of support must be achieved during first 90 days if not already obtained or lapsed
• Epic certification(s) in area of support must be kept current, completing NVT (new version training) and re-certification as required
• Bachelors Degree
• Additional Epic Certifications or Accreditations and Badges
• Analyst level and role specific qualifications outlined in the Information Technology Analyst Ladder policy

Responsibilities

• Serve as the primary support contact for the Epic Willow Application.
• Coordinate issues that arise for the Epic Willow Application area.
• Make decisions regarding the urgency and seriousness of calls.
• Serve as a liaison between the technical staff of the department and the department's customers.
• Escalate issues appropriately to resolve them.
• Perform duties outside of the job description on a temporary basis as needed for operations, business, or project needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED