Clinical Applications Analyst - Epic Willow
About The Position
Troubleshoots, analyzes, develops, and maintains clinical applications, procedures, and other systems that satisfy the needs of the user departments. This role works closely with Clinical Informaticists to design, optimize, and support the EHR and related clinical systems. The analyst will review and provide notifications on EMR upgrades, explore and develop ways to expand the capabilities of clinical systems, and evaluate system feedback to suggest changes to the user experience. The position aims to continually improve information technology services for users and serve as the primary knowledge source for IT support staff regarding EMR technology. Additionally, the role assists in meeting state and federal reporting data criteria, develops and delivers training for staff on new and existing software applications, provides troubleshooting for individual users, and offers data reporting on support issues. Responsibilities also include performing acceptance testing and documenting challenges with EMR updates. The individual must support the mission, vision, and goals of Avem Health Partners, serving as a role model by exhibiting positive customer service, courteous and respectful communication, and handling difficult situations professionally. They will hold themselves accountable for professional practice, participate in performance improvement activities, demonstrate knowledge of unit goals, and actively engage in committees and projects. Keeping current with literature regarding changing practices and best practices is essential, as is seeking out educational and professional opportunities. The role may involve acting as a preceptor, maintaining excellent work attendance, and participating in required meetings and training sessions. Adherence to the Avem Health Partners Code of Conduct and Standards of Behavior, as well as compliance with established policies, procedures, and health and safety requirements, are mandatory.
Requirements
- Bachelor's Degree in Computer Science/Technology.
- 5 years of relevant clinical applications experience.
- Epic Willow Experience.
Responsibilities
- Works closely with Clinical Informaticist to design, optimize and support the EHR and related clinical systems.
- Review and provide notifications on EMR upgrades.
- Help explore and develop ways to expand the capabilities of the clinical systems.
- Evaluate system feedback and suggest changes to the user experience with the systems.
- Works to continually improve information technology services for users.
- Primary knowledge source for the IT support staff for all EMR technology related topics.
- Assists in meeting data reporting criteria of the state and federal reporting.
- Develops trainings for staff on new software applications, as well as training new and existing users on current software.
- Provides troubleshooting for individual users.
- Provide data reporting for agency on support issues.
- Perform acceptance testing and document any new problems of challenges with EMR updates.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
