Clinical Applications Analyst I (EPIC Inpatient Applications)

St. Jude Children's Research Hospital • Remote - TN, TN

2d • $65,520 - $114,400 • Remote

About The Position

This role is within the Clinical Applications team at St. Jude, focusing on optimizing technology that supports patient care. The Clinical Applications Analyst I will collaborate with clinicians, operational leaders, and Information Services teams to support and enhance Epic inpatient applications. The ideal candidate is a collaborative problem-solver with a strong customer mindset, capable of managing multiple priorities, and possessing strong analytical, organizational, and communication skills. The ability to effectively collaborate with both technical and non-technical stakeholders is important. The position offers opportunities to gain hands-on experience with Epic and healthcare technology, participate in meaningful projects, and access professional development, including Epic certification.

Requirements

• Bachelor’s degree in computer science, engineering, business or related field required.
• Some experience and/or understanding of structured Software Development Lifecycle (SDLC) methodologies.
• Ability to think critically, draw insights and connect the dots.
• Openness to change and adapting to changing times with resilience and flexibility.
• Learns on the job and applies skills in routine tasks and activities; delivers under supervision and guidance.
• Understands the task at hand, seeks out information, and draws conclusions from available data to deliver outcomes.
• Adapts quickly to changing priorities to perform as needed in his/her role.
• Remains calm when faced with changes to (and in) his/her work.
• Skills in communicating complex ideas effectively to diverse audiences and influence others to see different points of view.
• Seeks clarifications to understand what is being said.
• Is able to clearly summarize information learnt to confirm understanding.
• Writes in a clear and concise manner and speaks succinctly and confidently.
• Focus on setting high targets, following through with actions, and achieving results.
• Ability to anticipate roadblocks and circumvent challenges.
• Plans in advance, organizes own work, and executes high-quality work on time.
• Shows initiative to take on more responsibilities/work.
• Embraces goals and demonstrates a sense of urgency in achieving them.
• Holds self to high standards and keeps pushing to meet them.
• Business analysis skills and ability to elicit and understand business/process/system requirements and translating into tech. needs.
• Shows basic awareness of business analysis tools, requirement definition templates, tools, and processes.
• Is able to support requirement gathering and documentation.
• Provides operational/ coordination support for business, system, and process analysis.
• Skills in prioritizing and addressing needs from multiple customers/stakeholders with a focus on efficient, responsive, high-quality/fit-for-purpose delivery.
• Seeks to understand customer needs by asking clarifying questions.
• Prioritizes responses to customer queries.
• Solves routine customer problems as per processes, and seeks guidance, if needed for quick resolution.
• Ability to take accountability for work outcomes and proactively account for interdependencies across adjacent work areas.
• Organizes own work tasks, provides periodic updates and executes on time.
• Delivers work which is of quality with attention to detail.
• Learns from mistakes and quickly makes changes.
• Shows initiative and drive.
• Speaks clearly and asks clarifying questions as needed.
• Regular and predictable attendance.

Nice To Haves

• Master's degree preferred.
• Bachelor's degree in computer science, information systems, engineering, business, healthcare administration, nursing, or a related field preferred.
• EPIC certification.
• Some experience and/or understanding of identifying and documenting business IT problem statements, application support, business process design and/or technical documentation preferred.
• Foundational knowledge of application support and/or business analysis in a clinical environment is preferred.

Responsibilities

• Participate in meetings with business teams to elicit and understand business/process requirements.
• Conduct analyses to report emerging business needs; escalate problems when required.
• Support resolution of needs and requests of business teams within area, in coordination with other IT teams.
• Independently conduct activities related to assigned area (including documentation, communication with business teams) around enterprise IT platforms/services.
• Assist in optimization of standardized/pre-described business requirement gathering support processes in assigned area.
• Periodically present results to team in project meetings.
• Perform other duties as assigned to meet the goals and objectives of the department and institution.
• Maintains regular and predictable attendance.

Benefits

• Professional development opportunities, including Epic certification and ongoing learning.
• Access to benefits (details not specified in the provided text, but implied by 'Explore our exceptional benefits!')

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level