Epic Willow Inpatient Systems Analyst

Sparrow • Lansing, MI

1d

About The Position

The Entry-Level Application Systems Analyst provides foundational support for application systems, including troubleshooting, minor configurations, and documentation. The role focuses on developing technical and analytical skills in application management. The position is located in Lansing, Michigan, and is full-time on the day shift.

The analyst assists with basic application issues and escalates complex problems when needed, monitors application performance, performs minor configurations, and supports system upgrades. The role also includes documenting workflows, configurations, and issue resolutions; collaborating with team members and vendor relationships; and developing application-management and problem-solving skills. Additional duties may be assigned, and leadership may alter or modify the position’s duties.

Requirements

• Exposure to IT support or customer service.
• Strong analytical and problem-solving skills.
• Effective communication and documentation skills.
• Meet one of the following education and experience combinations: high school diploma and at least 3 years of application analysis experience; an associate degree in computer science, IT, or a related field and at least 1 year of application analysis experience; or a bachelor’s degree in computer science, IT, or a related field.

Nice To Haves

• Experience in application management and troubleshooting.

Responsibilities

• Assist in analyzing and resolving basic application issues, escalating complex problems as needed.
• Provide primary application support as experience progresses.
• Monitor applications for performance issues and escalate as needed.
• Collaborate with team members, including in vendor relationships.
• Document workflows, configurations, and issue resolutions according to standards.
• Collaborate with team members to ensure effective communication of application issues.
• Develop foundational skills in application management and problem-solving.
• Perform minor system configurations and support system upgrades.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level