About The Position

The Revenue Cycle Application Analyst III is a senior-level analyst responsible for developing in-depth knowledge of Epic Resolute and independently completing project work. The role leads or supports building system components, testing, documenting workflows and project information, implementation support, and ongoing maintenance of Epic Resolute software. The analyst independently interacts with clients, guides decision-making, and applies critical thinking and follow-through to develop solutions to identified issues. The position supports the implementation and daily operation of Epic Resolute, including translating business requirements into system functionality, evaluating system design options, coordinating with IT and operational teams, and ensuring new installations integrate with the existing application and data environment. The analyst may guide other application analysts and may serve as a project leader.

Requirements

  • Bachelor’s degree, preferably in Business Administration, Information Technology, Finance, or Healthcare, or an equivalent combination of education and pertinent healthcare-field experience.
  • 3–4 or more years of experience in Epic Resolute.
  • Epic Resolute Professional Billing certification and experience.
  • Ability to independently interact with clients, guide decision-making, and develop solutions using critical thinking and follow-through.
  • Understanding of billing workflows and business operational functions and objectives.
  • Experience working on medium- to large-sized systems projects in a technology-driven environment.

Nice To Haves

  • More than 3–4 years of Epic Resolute experience is preferred.
  • Experience in a healthcare organization with managed care, billing and accounts receivable, and/or reimbursement activity.
  • Additional Charge Router certificate.

Responsibilities

  • Achieve Epic Resolute certification as determined by the Epic Course Catalog.
  • Demonstrate understanding of billing workflows and business operational functions and objectives.
  • Work with client management to identify and specify complex business requirements and processes.
  • Collect and transform business requirements into system functionality.
  • Research and evaluate alternative solutions and recommend efficient, cost-effective system designs in light of existing systems, available technology, equipment capacity and limitations, operating time, and desired results.
  • Work with development, operations, technical support, and other IT areas throughout development and installation.
  • Design detailed system testing plans to ensure an accurate and effective product.
  • Provide direction and guidance to other application analysts as needed.
  • Act as a project leader as needed.
  • Support software applications to ensure optimal utilization, functionality, and availability.
  • Analyze reasonably complex software problems and develop and implement solutions with general guidance.
  • Track and document changes to functional and business specifications, and write clear procedures for permanent records and training.
  • Provide daily support for Epic Resolute.
  • Participate in projects and meetings involving Epic Resolute.
  • Ensure new installations integrate with the current application and data technical environment.
  • Recognize, communicate, and promptly escalate concerns affecting critical paths or issue timelines.
  • Perform other duties as assigned.
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