Pop Health

SEH Saint Elizabeth Medical Center•Crestview Hills, KY

About The Position

Under general direction, serves as an Application Analyst on the Ambulatory team, with a primary focus on Epic Healthy Planet and population health applications and workflows, including Compass Rose, value-based care and analytics, health maintenance, campaigns, and related functionality. The position provides dedicated technical and operational support for the organization’s population health needs while also supporting broader Ambulatory applications and initiatives as needed. The role formulates and defines system scope and objectives; devises or modifies procedures to solve complex problems; and prepares detailed specifications for program development. It designs, codes, tests, debugs, and documents programs, and performs at a high technical level across applications systems analysis and programming activities. The analyst may complete a project phase and regularly guides and trains less-experienced analysts and programmers. The position supports application users, manages change control, evaluates and implements software functionality, works with business stakeholders to develop or improve workflows and system performance, and participates in projects. It also develops internal procedures, assists with training material reviews, and serves as a department resource and mentor. The role requires demonstrating respect, dignity, kindness, and empathy in encounters with patients, families, visitors, and employees.

Requirements

Bachelor’s degree; this requirement may be waived with four or more years of certification and experience supporting the applicable application.
Four years of certified Epic experience supporting an Epic or other applicable application.
Strong communication and follow-up skills.
Familiarity with processes in clinical or financial departments.
Detail-oriented, with experience researching business needs and troubleshooting issues.
Ability to re-engineer systems to meet business needs.

Responsibilities

Serve as the primary support contact for assigned applications and coordinate questions and issues.
Resolve support tickets in a timely manner and achieve high customer feedback scores.
Establish and manage change-control procedures, and prioritize and implement requested system changes.
Participate in providing 24-hour coverage for system users, including troubleshooting, answering questions, and resolving system issues.
Analyze new software-release functionality and determine whether and how it will be used.
Coordinate software updates and changes with users; review documentation and work with vendors as needed to implement solutions successfully.
Manage business relationships with customers and stakeholders to evaluate, plan, develop, or re-engineer system functionality.
Participate in interdisciplinary discussions and brainstorming to develop workflows and enhancements requested by the business.
Maintain in-depth knowledge of new functionality and research resources to understand additional functionality.
Participate in assigned projects, work independently to meet established timelines, and use project-management methodology to develop tasks and work with project managers to resolve issues and avoid delays.
Develop and document internal procedures.
Assist with reviewing end-user training materials.
Serve as a department resource and mentor, and guide and train less-experienced analysts and programmers.
Perform other duties as assigned.
Demonstrate respect, dignity, kindness, and empathy toward patients, families, visitors, and employees.