Pop Health

St. Elizabeth Healthcare•Crestview Hills, KY

About The Position

Under general direction, serves as an Application Analyst on the Ambulatory team, primarily supporting Epic Healthy Planet and population health applications and workflows, including Compass Rose, value-based care and analytics, health maintenance, campaigns, and related functionality. The position provides dedicated technical and operational support for the organization’s population health needs and may also support broader Ambulatory applications and initiatives. The analyst defines system scope and objectives; devises or modifies procedures to solve complex problems; prepares program specifications; and designs, codes, tests, debugs, and documents programs. The role works at a high technical level across applications systems analysis and programming, may complete a project phase, and regularly guides and trains less-experienced analysts and programmers. The role also requires treating patients, families, visitors, and employees with respect, dignity, kindness, and empathy.

Requirements

Bachelor’s degree, or a waiver of the degree requirement for candidates with four or more years of certification and experience supporting the applicable application.
Four years of certified Epic experience supporting an Epic or other applicable application.
Strong communication and follow-up skills.
Familiarity with processes in clinical or financial departments.
Detail-oriented, with experience researching business needs and troubleshooting issues, and the capacity to re-engineer systems to meet business needs.

Responsibilities

Act as the primary support contact for supported applications, coordinate questions and issues, resolve tickets promptly, and achieve strong customer feedback.
Establish and manage application change-control procedures; prioritize and implement requested system changes.
Participate in 24-hour coverage for system users by troubleshooting issues, answering questions, and resolving system problems.
Analyze software-release functionality and determine whether and how it will be used; coordinate updates and changes with users; review documentation and work with vendors as needed to implement solutions.
Manage relationships with business customers and stakeholders to evaluate, plan, and develop or re-engineer system functionality to improve system performance and health-system operations.
Participate in interdisciplinary discussions and brainstorming to develop functionality and workflows for requested business enhancements; maintain knowledge of new functionality and resources for learning about it.
Participate in assigned projects, independently complete work within established timelines, use project-management methodology, and work with project managers to resolve issues and avoid delays.
Develop and document internal procedures.
Assist with reviewing end-user training materials.
Serve as a department resource and mentor.
Perform other duties as assigned.
Demonstrate respect, dignity, kindness, and empathy in encounters with patients, families, visitors, and employees.