Application Analyst - EPIC Radiant/Cupid

ECU Health Medical Center•Greenville, NC

3d•$68,806 - $100,294•Hybrid

About The Position

The Application Analyst supports end users and enterprise imaging applications, including Epic Radiant, Epic Mammo, Epic Cupid, Reporting Workbench, and Slicer Dicer. The role participates in discussions about workflows related to upcoming enhancements and system changes, and supports the evaluation, testing, and implementation of defect patches, system upgrades, and releases in accordance with Information Services support models and change-control procedures. The position analyzes and resolves simple issues, keeps informed about relevant market trends and emerging technologies, identifies information sources, and establishes facts to recommend solutions. It follows change-management standards and service-level agreements for incidents and requests, communicates effectively, and collaborates with team members to share expertise and improve team performance. The analyst is personally accountable for meeting or exceeding team expectations and rotates through on-call responsibilities. This is a hybrid role based in Greenville, North Carolina, with onsite work as needed for projects. The schedule is Monday through Friday, full-time on the day shift, with rotating on-call coverage at night and on weekends approximately once a month.

Requirements

Associate degree or higher, or equivalent work, training, and experience.
Ability to provide value-added support to one or more applications.
Motivation to independently seek knowledge through self-education, mentoring, or similar means.
Obtain and maintain current vendor certification or accreditation, and continue learning about the functionality of supported applications, as applicable to the role.
For clinically trained individuals: ability to demonstrate knowledge of clinical scope of practice and workflows for roles in a clinical setting.
For clinically trained individuals: ability to communicate clinical concepts to the technical team.
Understand the application and clinical workflow.
Application Analyst I and II: complete and maintain one primary Epic Certification or Accreditation as determined by the manager; certification requires onsite training in Madison, Wisconsin, while accreditation is achieved through remote training. A minimum required score on the application project and test is required.

Nice To Haves

Bachelor's degree in computer science, information systems, or a related field.
Training in system analysis.
Experience as an analyst implementing and testing vendor-packaged software applications.
Experience in a health care setting.
Application Analyst III and IV: complete and maintain one primary Epic Certification or Accreditation directly related to the application and at least one secondary Certification, Accreditation, or Proficiency, or a minimum of two Epic Badges, as determined by the manager.

Responsibilities

Participate in end-user discussions about workflows associated with upcoming enhancements or system changes.
Support evaluation, testing, and implementation of defect patches, system upgrades, and releases according to Information Services support and change-control procedures.
Analyze and resolve simple issues.
Stay informed about market trends and emerging technology developments that affect the work.
Identify available information, establish facts, and recommend solutions.
Follow change-management standards and established service-level agreements for incidents and requests.
Collaborate with team members, share expertise, and draw on others' skills to improve team performance.
Meet or exceed team expectations and rotate on-call responsibilities.
Provide support for Epic Radiant, Epic Mammo, Epic Cupid, and associated tools such as Reporting Workbench and Slicer Dicer.