Administrative Assistant Jobs in Raleigh, FL

About The Position

Requirements

• High school diploma or equivalent.
• Ability to perform each essential duty satisfactorily.
• Ability to communicate effectively with customers in person and over the telephone.
• Understanding of basic medical terminology.
• Basic computer skills.

Nice To Haves

• 1–3 years of office experience in a health care setting.
• Previous customer service experience.

Responsibilities

• Greet patients professionally and courteously.
• Enter patient demographic, insurance, and financial information accurately.
• Collect co-pays, deductibles, and co-insurance payments.
• Maintain patient logs, charts, and documentation.
• Perform patient check-in and check-out, including exit interviews.
• Answer, screen, and direct incoming calls.
• Manage emails, documentation, scanning, faxing, and filing.
• Maintain daily financial logs and perform cash reconciliation.
• Prepare reports, patient records, and informational packets.
• Ensure proper documentation for billing and compliance.
• Support and guide front desk staff and monitor daily operations.
• Address operational inefficiencies and assist in training new staff.
• Coordinate with clinical and administrative teams.
• Address patient concerns and escalate issues when necessary.
• Comply with HIPAA, OSHA, and facility policies.
• Participate in quality improvement and safety programs.
• Audit charts and maintain accurate records.
• Maintain front desk supplies and inventory, and assist with ordering and stocking materials.
• Maintain a clean, safe, and organized work environment.
• Report safety concerns or equipment issues promptly.
• Assist clinical staff with basic non-clinical tasks when needed.
• Support other departments during high patient volume and help with onboarding paperwork for new hires.
• Cover front desk duties for other shifts or locations.
• Participate in meetings, trainings, and special projects.
• Perform additional administrative tasks as assigned by management.