Administrative Support Assistant (CYS) (Developmental) NF-02/03

United States Army Installation Management Command • Fort Leonard Wood, MO

7d • Onsite

About The Position

This developmental NF-02/03 position is located at Fort Leonard Wood, Missouri, and provides reception and administrative support to Child and Youth Services (CYS). The assistant welcomes children, youth, parents, and visitors; handles calls; helps maintain facility access and child-release procedures; and processes CYS registrations and related records. The position also supports daily operations through correspondence, reports, document preparation, and customer communications. Travel to on- and off-post locations is required, and irregular hours, evenings, and/or weekends may be required.

The position is developmental, with qualifications described for both NF-02 and NF-03. Referrals and selections may be made at either grade. The job has no education qualification requirement. A childcare fee discount is available to eligible CYS employees working at least 15 hours per week: 100% for the first child and 25% for each additional child. Incentives will not be paid.

Requirements

• For NF-02: Experience in an office setting demonstrating administrative and clerical procedures, customer-service concepts, and professional communication techniques.
• For NF-02: Experience using office automation to prepare documents, manage files, and maintain records.
• For NF-02: Experience with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• For NF-03: Experience in a professional office setting managing filing systems and maintaining documents such as attendance records and official correspondence.
• For NF-03: Experience demonstrating customer-service and business-communication skills.
• For NF-03: Demonstrated knowledge of grammar and composition techniques to accurately prepare written material from a variety of sources.
• For NF-03: Demonstrated computer proficiency with applications including Windows and Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook).
• For NF-03: Experience entering and maintaining information in automated databases.
• For NF-03: At least one year of experience equivalent to the next lower grade level, NF-02.
• Meet qualification, eligibility, and background requirements; complete required pre-employment background checks, including a Child Care Tier 1 background investigation.
• Have a current health assessment documenting good mental and physical health, freedom from communicable disease, and immunizations in accordance with current Army and DoD policy, including annual influenza vaccinations.
• Complete annual training requirements within the prescribed timeframe and demonstrate on-the-job competence.
• Provide direct deposit information and a Social Security card.
• Satisfactorily complete employment verification (E-Verify).
• A one-year probationary period may be required.
• Submit a resume of no more than two pages that clearly demonstrates relevant experience, skills, knowledge, and abilities.

Nice To Haves

• Experience utilizing automated systems for childcare operations is highly preferred and may qualify candidates as best qualified.

Responsibilities

• Receive children, youth, parents, and other visitors courteously and professionally.
• Answer telephones, determine the nature of calls, and direct callers to appropriate staff.
• Ensure parents, children, youth, and visitors sign into the program before passing the facility reception area.
• Monitor children’s departures to ensure that only authorized individuals remove them from the building.
• Register and terminate children and youth in the CYS program and/or waiting-list database.
• Use the Child and Youth Management System (CYMS) to record customer transactions and enter data for reports and tracking.
• Provide administrative support, including preparing, copying, and distributing mail, correspondence, memorandums, briefings, Daily Activity Reports, and other materials for day-to-day operations.
• Explain policies relating to patron fees, waiting lists, enrollments, terminations, and program events.
• Coordinate hourly-care program vacancies and reservations as required.

Benefits

• CYS employee childcare fee discount for employees working at least 15 hours per week: 100% for the first child and 25% for the second and subsequent children.
• Regular full-time and part-time employees are eligible for health and life insurance, 401(k) and retirement plans, paid personal time off, and federal holidays.
• NAF flexible employees may participate in the NAF 401(k) plan; some may also be eligible for health insurance.
• Many employees have opportunities for professional development, including training, education, and certification programs.
• Access to some on-base facilities, including fitness centers and libraries.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed