Administrative Support Assistant (CYS) (Developmental) NF-02/03

United States Army Installation Management Command • Fort Benning, GA

7d • Onsite

About The Position

This part-time developmental position supports Child and Youth Services (CYS) at Fort Benning, Georgia. The Administrative Support Assistant serves as a reception and administrative contact for children, youth, parents, and other visitors, and supports the day-to-day operations of the program. The role uses the Child and Youth Management System (CYMS) to record customer transactions, enter information for reports and tracking, and manage child and youth registrations, terminations, and waiting-list records.

The position may be filled at either the NF-02 or NF-03 grade level. NF-02 candidates must have relevant office, clerical, customer-service, communication, and office-automation experience. NF-03 candidates must also demonstrate professional office experience, proficiency in written communication and Microsoft Office, experience maintaining automated databases, and at least one year of experience equivalent to NF-02. Experience using automated childcare systems such as CYMS is highly preferred.

The position requires pre-employment background checks, a current health assessment, and completion of annual training. Irregular hours, evenings, weekends, and travel to on- and off-post locations may be required. Employees working at least 15 hours per week receive specified CYS childcare fee discounts. Incentives will not be paid.

Requirements

• For NF-02: Experience in an office setting applying administrative and clerical procedures, customer-service concepts, and professional communication techniques.
• For NF-02: Experience using office-automation tools to prepare documents, manage files, and maintain records.
• For NF-02: Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• For NF-03: Experience in a professional office setting managing filing systems and maintaining documents such as attendance records and official correspondence.
• For NF-03: Demonstrated customer-service and business-communication skills.
• For NF-03: Knowledge of grammar and composition techniques sufficient to accurately prepare written materials from varied sources.
• For NF-03: Proficiency using computers and applications including Windows and Microsoft Office Suite (Word, PowerPoint, Excel, and Outlook).
• For NF-03: Experience entering and maintaining information in automated databases.
• For NF-03: At least one year of experience equivalent to the next lower grade level, NF-02.
• Provide a resume of no more than two pages that demonstrates relevant experience, skills, knowledge, and abilities; resumes should not include photos.
• Meet qualification, eligibility, and background requirements; satisfactory pre-employment background checks under AR 215-3 and a Child Care Tier 1 background investigation are required.
• Provide direct-deposit information and a Social Security card.
• Complete an employment verification (E-Verify) check satisfactorily.
• Maintain a current health assessment documenting good mental and physical health, freedom from communicable disease, and immunizations under current Army and DoD policy, including annual influenza vaccination.
• Complete annual training within the prescribed time frame and demonstrate on-the-job competence.
• Travel to on- and off-post locations as required.
• A one-year probationary period may be required.

Nice To Haves

• Experience using automated systems for childcare operations, such as the Child and Youth Management System (CYMS), is highly preferred.

Responsibilities

• Welcome children, youth, parents, and other visitors courteously and professionally.
• Answer telephone calls, determine their nature, and direct callers to appropriate staff.
• Ensure parents, children, youth, and visitors sign in before passing the facility reception area.
• Monitor children’s departures to ensure they are released only to authorized individuals.
• Register and terminate children and youth in the CYS program and/or waiting-list database.
• Use CYMS to record customer transactions and enter data into predefined categories for reports and tracking.
• Provide administrative support, including preparing and distributing mail, copying, and preparing correspondence, memorandums, briefings, Daily Activity Reports, and other materials for daily operations.
• Explain policies concerning patron fees, waiting lists, enrollments, terminations, and program events.
• Coordinate hourly-care program vacancies and reservations as required.

Benefits

• Employees working at least 15 hours per week receive a 100% childcare fee discount for the first child and a 25% discount for the second and subsequent children.
• Regular full-time and part-time employees are eligible for health and life insurance, 401(k) and retirement plans, paid personal time off, and federal holidays.
• NAF flexible employees working in the United States, or eligible U.S. citizens and their spouses or children working for a NAFI in a foreign area, may participate in the NAF 401(k) plan; some flexible employees may also be eligible for health insurance.
• Employees may have access to on-base fitness centers, libraries, and other amenities.
• Professional development opportunities may include training, education, and certification programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed