Administrative Support Assistant (CYS) (Developmental) NF-02/03

United States Army Installation Management Command • Fort Sill, OK

8d • Onsite

About The Position

This developmental NF-02/03 position is located at Fort Sill, Oklahoma, and provides administrative and reception support for Child and Youth Services (CYS). The assistant welcomes children, youth, parents, and visitors; directs telephone calls; and helps ensure facility sign-in and authorized child departures. The position also handles CYS registrations and terminations, maintains customer and program information in the Child and Youth Management System (CYMS), and supports daily program operations through document preparation, correspondence, reports, and related administrative tasks. The assistant explains program policies and coordinates hourly-care vacancies and reservations as required.

The role requires meeting applicable eligibility, background-check, health-assessment, immunization, and training requirements. Work may involve irregular hours, evenings, or weekends, as well as travel to on- and off-post locations. The announcement states that candidates may be selected at either grade, NF-02 or NF-03. Childcare fee discounts are available to CYS employees working at least 15 hours per week: 100% for the first child and 25% for second and subsequent children. Incentives will not be paid.

Requirements

• For NF-02: Experience in an office setting demonstrating administrative and clerical procedures, customer service concepts, and professional communication techniques.
• For NF-02: Experience using office automation to prepare documents, manage files, and maintain records.
• For NF-02: Experience using Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• For NF-03: Experience in a professional office setting managing filing systems and maintaining documents such as attendance records and official correspondence.
• For NF-03: Customer service and business communication experience.
• For NF-03: Demonstrated knowledge of correct grammar and composition techniques to prepare written material accurately from a variety of sources.
• For NF-03: Demonstrated proficiency using computers and Microsoft Office Suite applications, including Windows, Word, PowerPoint, Excel, and Outlook.
• For NF-03: Experience entering and maintaining information in automated databases.
• For NF-03: At least one year of experience equivalent to the next lower grade level, NF-02.
• Meet qualification, eligibility, and background requirements for the position.
• Satisfactory completion of pre-employment background checks under AR 215-3, 2-15.m., and a Child Care Tier 1 background investigation.
• Maintain a current health assessment documenting good mental and physical health, freedom from communicable disease, and required immunizations under current Army and DoD policy, including annual influenza vaccination.
• Complete annual training requirements within the prescribed time frame and demonstrate on-the-job competence.
• Provide direct deposit information and a Social Security card.
• Submit a resume of no more than two pages that clearly demonstrates relevant experience, skills, knowledge, and abilities.

Nice To Haves

• Experience utilizing automated systems for childcare operations is highly preferred.

Responsibilities

• Receive children, youth, parents, and other visitors courteously and professionally.
• Answer telephone calls, determine their nature, and direct callers to appropriate staff.
• Ensure parents, children, youth, and visitors sign into the program before passing the facility reception area.
• Monitor children’s departure to ensure they are removed from the building only by authorized individuals.
• Register and terminate children and youth in the CYS program and/or waiting-list database.
• Use CYMS to record customer transactions and enter data into predefined categories for reports and tracking.
• Provide administrative support, including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other day-to-day operational requirements.
• Explain policies related to patron fees, waiting lists, enrollments, terminations, and program events.
• Coordinate hourly-care program vacancies and reservations as required.

Benefits

• CYS employee childcare fee discount for employees working at least 15 hours per week: 100% discount for the first child and 25% for second and subsequent children.
• Regular full-time and part-time employees are eligible for health and life insurance, 401(k) and retirement plans, paid personal time off, and federal holidays.
• NAF flexible employees meeting stated eligibility conditions may participate in the NAF 401(k) plan; some may also be eligible for health insurance.
• Employees may have access to on-base facilities, including fitness centers and libraries.
• Professional development opportunities may include training, education, and certification programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed