Administrative Assistant Jobs in Lakeland, TN

About The Position

Requirements

• Commitment to quality programs and services for all residents and patients.
• Strong customer service skills and an upbeat, personable communication style.
• Ability to relate well to residents or patients, families, staff, and the community.
• Ability to work cooperatively with other team members.
• Ability to maintain and protect confidential information.
• Ability to exercise independent judgment and make sound decisions.
• Ability to tolerate interruptions and adapt to changes in the daily routine.
• High school diploma or equivalent.
• At least two years of experience in a customer service or administrative role.
• Knowledge of word processing and spreadsheets.
• Typing and filing abilities.

Nice To Haves

• Experience in a healthcare, insurance, or eldercare setting.
• Experience verifying insurance information.

Responsibilities

• Establish and enhance impressions and encounters with residents, family members, and visitors.
• Maintain and promote effective communication with residents and family members or personal representatives.
• Maintain a positive image in the community in alignment with its mission, vision, and values.
• Protect the confidentiality of resident and employee information.
• Welcome and assist internal and external customers in person, by phone, and through written correspondence; route inquiries and requests to the appropriate person or department.
• Provide central administrative support for departmental initiatives and daily community operations, including preparing and maintaining documents, forms, flyers, presentations, and communications.
• Assist with uniform coordination, resident activities, meetings, events, and special projects.
• Coordinate resident transportation and provide appointment reminders.
• Assist with resident cash transactions.
• Manage mail, faxes, and deliveries.
• Endorse checks and prepare bank deposits.
• Manage campus phone lines, phone listings, and other resident directory information.
• Assist with collecting and maintaining admission documentation.
• Coordinate copier and mail machine service and repair requests and ensure timely resolution of equipment issues.
• Maintain inventory and order toner, office supplies, and other administrative resources; assist with stocking supplies throughout the community as needed.
• Maintain and destroy physical and electronic records according to the records retention policy.
• Verify resident insurance information for initial intake.