Administrative Support Assistant
About The Position
Serves as an Administrative Support Assistant for the Bureau’s reasonable accommodation and disability program. The position receives and processes initial requests for reasonable accommodations, provides employees with updates on request status, and communicates program information to employees and supervisors. It prepares employee case files for review by the Reasonable Accommodations Coordinator/Program Manager, Chief Counsel, and Deciding Official, and maintains a confidential electronic database of reasonable accommodation and disability data, including medical information obtained in connection with requests. The role also provides broad administrative, office automation, and information management support to help ensure efficient daily operations; assists with compiling, organizing, and analyzing information for reports; maintains schedules; coordinates meetings; and manages or routes telephone inquiries based on knowledge of branch policies, programs, and workflow. Duties may be developmental when the position is filled below the full-performance level.
Requirements
- At least one year of specialized experience equivalent to the next lower grade level (GS-5), obtained in the public or private sector.
- Experience assisting with compiling, organizing, and analyzing data and information for reports.
- Experience coordinating and scheduling case review meetings and supporting daily operations.
- Experience entering data into tracking systems and maintaining records in compliance with established program policies and documentation standards.
- Ability to assess reasonable accommodation and disability assessments in accordance with agency policy.
- Must be a U.S. citizen or national.
- Selective Service registration is required for males born on or after December 31, 1959, unless an approved exemption is on file.
- Must meet applicable time-in-grade requirements by the announcement closing date.
- Must be suitable for Federal employment based on a background investigation.
- Must sign a mobility agreement if hired.
- Must complete the USA Hire assessment within the stated deadline after the announcement closes.
- Qualification must be met through experience; education cannot substitute for the required experience.
Responsibilities
- Receive and process initial requests for reasonable accommodations.
- Provide employees with information about the status of requests and communicate program information to employees and supervisors.
- Prepare employee case files for review by the Reasonable Accommodations Coordinator/Program Manager, Chief Counsel, and Deciding Official.
- Maintain a confidential electronic database of reasonable accommodation and disability data, including related medical information.
- Perform administrative support, office automation, and information management duties to support daily operations.
- Compile, organize, and analyze data and information for reports.
- Maintain schedules and coordinate meetings for the Chief and other office staff.
- Manage telephone calls and respond to or route inquiries based on knowledge of branch policies, programs, and internal workflow.
Benefits
- Federal employee benefits package; specific eligibility depends on the type of position held.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
