Senior Administrative Assistant

First Citizens Bank • Charlotte, NC

2d

About The Position

This position performs a wide range of administrative and staff support duties at an advanced complexity level. It coordinates departmental special projects, including reporting, budget monitoring, and developing timelines and meeting agendas. The role enhances workflow by assisting with documentation, communication, and scheduling; interfaces with leadership and associates across assigned business units; and may have direct client contact. It receives and responds to correspondence, prepares reports, maintains files, and performs related administrative duties. The position also serves as a department liaison or resource through knowledge of daily operations.

The role provides proactive administrative, logistical, and technical support, assesses and resolves issues affecting daily operations, and helps ensure office equipment, supplies, and facilities are functional and accessible. It prepares and maintains records, provides complex reporting and data management, coordinates department calendars, meetings, travel, and events, and collaborates with management and associates on daily administrative duties.

Requirements

• Bachelor's degree and 3 years of experience, or a high school diploma or GED/equivalent and 7 years of experience in System Support or Analytics.
• Customer service skills.
• Written and verbal communication skills.
• Attention to detail.
• Organization skills.
• Office administration skills.
• Event coordination skills.

Nice To Haves

• Experience in office administration.
• Microsoft Office experience.

Responsibilities

• Provide proactive administrative, logistical, and technical support and assess and resolve issues affecting daily operations.
• Ensure the functionality and accessibility of office equipment, supplies, and facilities.
• Coordinate special projects and represent the department within the Bank.
• Prepare and maintain records, including faxing, copying, and filing.
• Provide complex reporting and data management to track key department factors and identify discrepancies and trends.
• Create presentations or other materials to support business goals, as needed.
• Maintain department calendars and schedules.
• Coordinate meetings, travel plans, and other events, including necessary logistics and materials.
• Collaborate with management and associates to complete daily administrative duties.
• Receive, answer, and direct department correspondence while maintaining open and positive communication.
• Monitor budgets and develop project timelines and meeting agendas.

Benefits

• The employer offers a competitive benefits program designed to meet associates' needs; further details are available through the employer's benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior