Onsite Administrative Assistant

AAM Brand•Chandler, AZ

2d•Onsite

About The Position

Solera Chandler is seeking an onsite Administrative Assistant to support the day-to-day needs of its 55+ active adult community in Chandler, Arizona. The role works closely with the General Manager and provides professional, responsive assistance to homeowners and HOA Board members. The community is homeowner-controlled and includes 1,149 homes and a range of resort-style amenities. The position supports daily administrative operations, customer service, community records, meetings, and general accounting. It also assists with community inspections and vendor coordination, helping the community office run smoothly and contributing to a positive experience for residents and board members.

Requirements

Ability to multitask and process large volumes of administrative and customer-request items while maintaining attention to detail.
Ability to handle multiple tasks, establish priorities, and meet deadlines.
Strong organization and tracking skills.
Ability to work efficiently in a fast-paced, demanding environment.
Proficiency with computer programs and database systems, including Microsoft Office, internet, and email systems.
Ability to interact and work positively and effectively with homeowners and staff at all levels.
Advanced verbal and written communication skills.
Strong customer service skills and phone etiquette.
Ability to work collaboratively and cooperatively within the department and with other departments.

Responsibilities

Perform administrative duties supporting enforcement of community Covenants, Compliance & Regulations (CC&Rs).
Provide administrative support and other assistance as directed to the On-site General Manager and other onsite staff.
Develop working relationships with community board members, committee members, and homeowners.
Provide customer service and resolve problems by phone and in person with board members and residents.
Maintain calendars and appointments, compose correspondence, and create and maintain database information.
Arrange meetings, including times and locations, and prepare correspondence notifying participants.
Assist with inspections of community common areas according to AAM’s management contract.
Work with vendors to provide direction and collect bids as directed by the manager.
Perform general accounting duties, including some accounts payable, accounts receivable, invoice coding, and billing.
Maintain accurate and current association records.
Perform other duties as directed by management staff.