Account Manager Jobs

About The Position

Requirements

• Washington State Office of Insurance Commissioner Health and Disability License is required.
• Bachelor’s degree and 8+ years of related experience, or an equivalent combination of education and experience.
• Superior relationship building and interpersonal skills.
• Outstanding project management and organizational skills
• Excellent verbal and written communications skills, with the ability to work effectively with diverse groups.
• Strong analytic and quantitative abilities.
• Proficiency with Salesforce and Microsoft Office products (PowerPoint, Excel, Word)

Responsibilities

• Build and implement annual strategic plans for a complex portfolio of large national accounts (5k+ lives).
• Manage all aspects of national account servicing, from scheduled meetings to daily operational needs.
• Serve as the primary relationship owner for brokers, clients, and other key stakeholders.
• Act as the accounts’ connection to DDWA cross-functional teams, leadership, and enterprise initiatives.
• Lead renewal activities for assigned accounts, including proposal coordination, rate negotiation, and delivery of recommendations.
• Negotiate pricing and rates directly with brokers and serve as the intermediary between Underwriting and external partners.
• Advocate for pricing recommendations in front of Senior Leadership and the Pricing Committee.
• Demonstrate expert-level understanding of all funding types, paid loss ratios, and the impact of benefit design on claims utilization.
• Maintain deep knowledge of DDWA’s large group product offering and how benefit modifications influence rates, utilization, and behavioral outcomes.
• Frequently articulate DDWA’s value proposition within the competitive large group market segment.
• Evaluate competitive positioning and routinely complete network comparisons using various reporting tools to demonstrate DDWA’s network strengths.
• Leverage key metrics from the Dental Action Report to influence client decision-making and drive behavior change.
• Utilize DDWA’s Online Reporting tool; frequently prepare and deliver data-driven presentations for clients and brokers.
• Provide in-depth analysis on outcomes, claims impact, clinical insights, and utilization patterns to support plan design discussions.
• Establish credibility quickly within broker and client communities; consistently act as a trusted advisor.
• Demonstrate exceptional responsiveness and relationship-building skills.
• Promote DDWA mission objectives through innovative engagement strategies beyond standard campaigns (e.g., desk drops, multi-vendor partnerships, heatmap analysis, onsite dental promotion, equitable utilization of benefit initiatives).
• Maintain a strong understanding of organizational initiatives and translate impacts to clients and stakeholders.
• Provide mentorship and guidance to peers; frequently contribute insights in the development of new products, processes, or features.
• Collaborate with subject matter experts to develop sound, data-backed strategies for plan design changes.

Benefits

• highly competitive medical, dental and vision plans
• 8% 401k match
• employees start accruing vacation and sick time from their very first day
• tuition reimbursement plan
• professional development plans
• employee-led communities