Electrification Account Manager

ICF•Albany, NY

1d•Remote

About The Position

ICF is seeking an Account Manager to support clients and projects in electric vehicle and Beneficial Electrification programs in the Central New York area. The role provides program recruitment and technical support to commercial, industrial, and public customers considering electrification of light-, medium-, and heavy-duty fleet vehicles. The position is home-based in the Poughkeepsie, New York area, with local travel to customer sites and electric vehicle charging locations. The Account Manager explains the benefits of fleet electrification, uses fleet modeling tools to assess potential financial and emissions savings, presents analyses, and helps customers advance projects. ICF’s Beneficial Electrification and EV programs help customers move from fossil-fuel-powered equipment to electric alternatives and support utilities and companies in evaluating and delivering financial and decarbonization benefits.

Requirements

Bachelor’s degree in Business, Sustainability, Environment, Communications, Engineering, or a related field, or at least 4 years of experience in account management, sales, customer engagement, energy efficiency, consulting, or a related area.
Pass a background check and drug screening, hold a valid driver’s license, and successfully pass a Motor Vehicle Records check.
Have a reliable vehicle for local travel; local travel is required 20% to 30% of the time.
Computer experience and strong proficiency in Microsoft Office applications, including Word, PowerPoint, Outlook, and Excel.
Excellent written communication and presentation skills.
Initiative and willingness to engage in continuous learning to become an expert on the programs represented.
Ability to work independently and stay self-motivated.
Strong organizational skills and attention to detail.
Ability to prioritize and multitask.
Well-developed phone presence and comfort initiating conversations.

Nice To Haves

Technical experience with light-, medium-, and/or heavy-duty electric vehicles and/or EV charging equipment.
Experience working with a utility directly or in a consultative capacity.
Familiarity with a CRM application such as Salesforce or Microsoft Dynamics.
Data analysis experience using Tableau or Power BI.

Responsibilities

Conduct daily calls and in-person meetings with commercial, industrial, and public fleet customers.
Educate customers on the benefits of fleet electrification and related technologies.
Calculate potential financial savings from vehicle conversion opportunities.
Record outreach and meeting activities in the program CRM tool.
Identify customer-specific barriers to electrification and support services that may help overcome them.
Provide financial and business case analyses for deployment options, including purchase, lease, and energy-as-a-service models.
Liaise between customers and the utility distribution group to evaluate new electrical load and coordinate transformer upgrades when required.
Support evaluation of customer-side upgrade needs.
Support internal and external stakeholders, including with budgeting, procurement, and board meetings.
Help customers identify and apply for grants and other funding opportunities for vehicle or infrastructure deployments.
Deliver technical training content and/or live training sessions on EVs, charging infrastructure, maintenance, and fleet conversion topics.
Lead or support research into codes, zoning, parking, building, and other project viability requirements.
Help customers obtain vendor bids for site development, vehicles, equipment, and other services as needed.
Attend client-sponsored and industry events to engage customers and trade allies.
Ensure high customer satisfaction with the program.