Electrification Account Manager

ICF•New York, NY

2d•$50,605 - $86,028•Remote

About The Position

ICF is seeking an Account Manager to support clients and projects in its electric vehicle (EV) and Beneficial Electrification programs in the Central New York area. The role provides program recruitment and technical support to customers considering electrifying light-, medium-, and heavy-duty fleet vehicles. The position is home-based in the Poughkeepsie, New York area, with local travel to EV charging sites and commercial customers. Local travel is expected 20% to 30% of the time; a reliable vehicle is required, and mileage is reimbursed. The Account Manager works with end-users and dealers to explain fleet electrification benefits, uses fleet modeling tools to calculate potential financial and emissions savings, presents and discusses the analysis, and helps customers advance projects. ICF’s programs support customers switching from fossil-fuel-powered equipment to electric equipment, including vehicles, building systems, and industrial equipment. ICF helps utilities and companies evaluate electrification opportunities and deliver financial and decarbonization benefits.

Requirements

Bachelor’s degree in Business, Sustainability, Environment, Communications, Engineering, or a related field; OR at least 4 years of experience in account management, sales, customer engagement, energy efficiency, consulting, or a related area.
Must be able to pass a background check and drug screening.
Valid driver’s license and successful completion of a Motor Vehicle Records check.
Reliable vehicle for local travel, which is expected 20% to 30% of the time.
Computer experience and strong proficiency in Microsoft Office applications, including Word, PowerPoint, Outlook, and Excel.
Excellent written communication and presentation skills.
Initiative to pursue continuous learning toward becoming an expert on the represented programs.
Self-motivation and ability to work independently.
Strong organizational skills and attention to detail.
Ability to prioritize and multitask.
Well-developed phone presence and comfort initiating conversations.

Nice To Haves

Technical experience with light-, medium-, and/or heavy-duty electric vehicles and/or EV charging equipment.
Experience working with a utility directly or in a consultative capacity.
Familiarity with a CRM application such as Salesforce or Microsoft Dynamics.
Data analysis experience using Tableau or Power BI.

Responsibilities

Conduct daily calls and in-person meetings with commercial, industrial, and public fleet customers.
Educate customers about fleet electrification and related technologies.
Calculate the financial savings potential of conversion opportunities.
Record outreach and meeting activities in the program CRM tool.
Identify customer-specific barriers to fleet electrification and support services that can help overcome them.
Provide financial and business-case analysis for deployment options suited to customer needs, including buying, leasing, and energy-as-a-service.
Liaise between the utility distribution group and customers to evaluate new load and coordinate transformer upgrades when required.
Support evaluation of customer-side upgrade needs.
Support internal and external stakeholders, including budgeting, procurement, and board meetings, by answering questions from constituent groups.
Help customers identify and apply for available grants and funding for vehicle or infrastructure deployments.
Deliver technical training content and/or live sessions to familiarize customer staff with EVs, charging infrastructure, maintenance, and other aspects of fleet conversions.
Lead or support research on codes, zoning, parking, building, and other project viability requirements relevant to customer deployments.
Help customers obtain vendor bids for site development, vehicles, equipment, or other services as needed.
Attend client-sponsored and industry events to engage customers and trade allies.
Help ensure high customer satisfaction with the program.