Account Manager – Growth & Customer Success

Max Distributing • Little Rock, AR

13h

About The Position

Max Distributing is hiring an Account Manager to own customer performance, growth, and execution after account launch. This high-impact role works cross-functionally with Sales, Commercial Operations, Purchasing, Merchandising, and Leadership to deliver results for customers.

The Account Manager builds and maintains day-to-day customer relationships, identifies opportunities to expand distribution and improve performance, and addresses issues before they affect customers. The role analyzes sales performance, inventory trends, and execution gaps; partners with Sales to maximize opportunities; and ensures internal teams follow through on customer commitments and initiatives.

Success is measured by account growth, customer retention, distribution and expansion opportunities identified, project completion rate, customer response time, and CRM activity and follow-up execution. The role suits someone who is organized, accountable, proactive, comfortable using data to make decisions, and able to manage competing priorities in a fast-paced, growth-focused environment.

Requirements

• Strong problem-solving ability and a proactive approach.
• Highly organized and detail-oriented.
• Strong sense of ownership and accountability.
• Urgency and consistent follow-through.
• Comfortable using data to drive decisions.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Own day-to-day customer relationships after account launch.
• Drive account growth through distribution expansion and performance improvements.
• Identify issues early and resolve problems before customers are impacted.
• Act as a trusted advisor to customers rather than simply taking orders.
• Analyze sales performance, inventory trends, and execution gaps.
• Partner with Sales to maximize account opportunities.
• Drive follow-through across internal teams.
• Ensure customer commitments are executed.
• Track initiatives, projects, and account performance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed